요즘 이 Cindy Evangelista 이 아주머니 BRG 처리로 아주 바쁘고 정신 없으신가 봐요. 왠 마르코? (그런데 이런일 종종 있다 합니다. 남이 클레임 한거 메일 받기 ㅋㅋ)
다행히 실수한 걸 금방 알았는지 제 클레임 답신에 무시하라고 써줬네요.
주말 숙박에 $210 불 승인. www.getaroom.com 에서 찾았고, 지난 번에 승인 받았던 곳과 같은 곳 (프리덤 카드 스펜딩에 혁혁혁한 공을 세운 곳) 인데요. 다들 아시겠지만 보통 lower rate 가 한번 나온 곳은 계속 정기적으로 lower rate 같은 싸이트에 뜨더라구요. 아, 스펜딩에 목말라서리 또.... 간 김에 저도 씨티스타가서 록씨땅 같은 수준높은 (여기선 이게 수준이 높은 것들임 - -) 제품들 좀 구입해 주어야겠쓰...
근데 IHG 는 이제 호텔들이 내는 BRG violation fee 가 있다고 합니다 (아래 링크). 흠... Staybridge 에 쫌 미안하나 컨퍼런스 같은 거 있으면 방 가격이 $500-$700불까지 뛰는 곳이니 그네들에게는 뭐 껌값이려니 생각하렵니다.
http://loyaltylobby.com/2014/08/17/ihg-best-price-guarantee-violation-fee/
Dear ㅌㅌㅌㅌㅌ,
Thank you for contacting IHG’s Best Price Guarantee Support Desk in reference to your reservation at the Holiday Inn Express Heidelberg - City Centre. We appreciate the opportunity to assist you with this matter.
As checked, www.getaroom.com charges only in USD whereas the hotel’s local currency and your reservation is quoted and booked in EUR.
Per the Terms & Conditions: 6. b. Matching Prices - Currency Requirements. The currency of the hotel controls the comparison with the room price and the total room cost on the non-IHG website, and the room price and the total room cost on the non-IHG website must be available, viewable, quoted, booked, and paid for in the currency of the hotel.
This means that price on a non-ihg website must be in the same currency as the reservation made on the IHG website. Currency conversions will not be considered. We understand that this third party site may display rates in EUR. However, the converted version is an estimated amount shown only as a reference for international guests.
For this particular website, all transactions (payments) are in USD only. This information was even clarified by the management ofwww.getaroom.com that if guests book through them, since they’re situated in the US, the money will be converted to USD.
With this, we regret to inform you that we will not be able to apply the guarantee on this reservation. We encourage you to review the full Terms & Conditions before filing your claim to make sure it is valid. Should you have further questions regarding the specific terms and conditions of the program you may visit this link directly:http://www.ichotelsgroup.com/ihg/rewards/gb/en/customer-care/lowest-internet-rate-terms-conditions
If you need further assistance, please feel free to contact us.
Best Regards,
ㅌㅌㅌㅌㅌㅌㅌ
Best Price Guarantee Helpdesk
IHG
Dear xxxx
Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at StayBridge Suites Cairo Citystars. We appreciate the opportunity to assist you with this matter.
We apologize for the confusion. Please disregard the previous e-mail. We have verified the lower rate you found onwww.getaroom.com. We are working on the best way to adjust your reservation to a FREE night stay. We appreciate your patience and will contact you via email once this has been confirmed.
One free night will be given to the guest per stay and for connecting reservations made by the guest or his household members at IHG hotels within 50 miles of each other. The reservation should remain unchanged once the claim qualified. Primary guest is required to present a valid government ID upon arrival.
We look forward to accommodating your upcoming reservation. If you have any questions or concerns please contact us via e-mail at bestpriceguarantee@ihg.com.
Best Regards,
ㅌㅌㅌㅌㅌㅌㅌ
Best Price Guarantee Helpdesk
IHG