안녕하세요..
어제 체이스 시큐어 메시지 센타로 50불 크레딧 및 마일리지좀 빨리달라고 했습니다. 올해 4월말에서 5월초에 한국을 다녀올 예정인데 포인트좀 일찍 줄수 있냐고 물어보고 50불 친구는 받았는데 줄수 있냐고 물어봤습니다. 그러니깐 이런 답변이 왔습니다.
제 메시지를 포워드까진 이해가 가는데 정확히 무슨 이야기를 하는건지 모르겠네요.. 설명좀 부탁드리겠습니다.
Dear XXXXX
Thank you for contacting Chase about your request.
To help protect your account, please respond to this email
with your intended departure date and return date. We will
make a notation on your account so our security team can
monitor activity and help keep your account secure.
Placing travel dates on your account will also help to
avoid authorization declines, but may not completely
prevent them from occurring. If a decline does occur,
please understand this is intended to protect your
account.
If you should need to contact us while traveling, please
call the number listed on the back of your card. We're
here to assist you anytime. You may also call us collect
at 1-302-594-8200. If calling from outside the U.S.,
please speak to your local phone company for the proper
steps for making a collect call.
I have forwarded your message about your bonus to the
appropriate department for review and you should receive a
response within one business day.
If you require immediate assistance, please contact the
number listed below and either myself, or one of my
colleagues will be able to assist you. For your
convenience, we are available to assist you 24 hours a
day.
If you have any further questions, please reply using the
Secure Message Center.
Thank you,