유럽여행을 계획중에 IHG BRG 클레임하여 이메일을 받았는데요...
아래 내용이 오케이란건가요? 아닌건가요? 몇번을 읽고 또 읽었는데, 마일모아에 계신분들께 확인받고 싶네요. (aicha 님~ 이거 컨펌된건가요? ^^)
===== <IHG BRG Department에서 보내온 이메일 내용입니다 > =============================================================================================
We thoroughly checked your claim on said competing site and we were able to find a lower rate comparable to what you booked on IHG. We are working on the best way to adjust your reservation to 1st night free. We appreciate your understanding and patience and will contact you via e-mail once this has been confirmed.
Please be reminded that:
- The credit card on file should be approved when the hotel attempts to make the charge or adjustment. In the event of a failure transaction or declined credit card, the free night and rate adjustment will no longer be honored pursuant to the Best Price Guarantee Terms and Conditions.
- Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same seven (7) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored.
- A “stay” (for purposes of the Guarantee) may be one night; consecutive nights at the same hotel location, regardless of frequency of check-in/check-out; or two or more nights, even if non-consecutive, in the same seven (7) day period at the same hotel location.
- “Within fifty (50) miles” means within fifty (50) miles when seeking directions between locations on Google Maps. Guests are only able to claim one (1) free night per stay at an IHG hotel globally, regardless of location.
- In the event of a valid claim, reservations are non-transferable after the claim is found to be valid, and the name on the reservation must remain the same as when the claim is verified and no additional names may be added to the reservation after the claim is found to be valid.
- Changes to the reservation such as number of adults, length of stay, dates of stay, type of room and such are not allowed and would mean the forfeiture of your free night.
- A valid government issued ID is required upon check-in that matches the name found on the reservation for the free night to be honored.
- IHG reserves the right to modify, restrict availability, or discontinue the Best Price Guarantee and to make changes to these Terms and Conditions, at any time, for any or no reason, and without prior notice or liability to you. The IHG Best Price Guarantee Terms and Conditions that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee.
We recognize that we fell short in this regards. Please accept our sincerest apology for overlooking this detail and for any inconvenience this may have caused you. Please be assured that this is not a normal practice of our department.
Our department always strives to deliver a high standard of guest service and I am truly sorry that on this occasion we failed to deliver this. I really hope that this will not prevent you from staying with us in the future and if you have any further queries or concerns please feel free to contact us again.
We look forward to accommodating your upcoming reservation. If you have any questions or concerns, please contact us via e-mail at bestpriceguarantee@ihg.com.
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감사합니다!