업계에서 꽤나 신경쓰는 JD Power 만족도 순위가 나왔습니다.
올해도 역시나 알래스카와 젯블루가 1위를 하였고 유나이티드도 어떤 의미로는 예상을 저버리지 않았네요ㅎㅎ
전체적으로 만족도 포인트가 지난 해보다 올랐다고 하는데 마모 여러분들은 비행 만족도가 어떠신지^^...
J.D. Power 2016 North America Airline Satisfaction Study
Traditional carriers
1. Alaska Airlines (751 points on a 1,000-point scale)
2. Delta Air Lines (725 points)
Segment average (703 points)
3. American Airlines/US Airways (693 points)
4. Air Canada (681 points)
5. United Airlines (675 points)
Low-cost carriers
1. JetBlue (790 points on a 1,000-point scale)
2. Southwest Airlines (789 points)
Segment average (775 points)
3. WestJet (723 points)
4. Frontier Airlines (662 points)
J.D. Power 2016 North America Airline Loyalty/Rewards Programs
1. Alaska Airlines Mileage Plan (757 points on a 1,000-point scale)
2. Southwest Airlines Rapid Rewards (754 points)
3. JetBlue TrueBlue (743 points)
Report average (706 points)
4. Delta Air Lines SkyMiles (690 points)
5. American Airlines AAdvantage (688 points)
6. United Airlines MileagePlus (673 points)