We've all experienced that air travel isn't what it used to be.
Between the hassles of airport security, fees, and increasingly cramped economy seats, the image of air travel as freedom, liberation, and escape to new places has become a complete joke.
One of the most egregious is the Flight delays, postponements, and cancellations have become the norm.. It's become common knowledge that if you have a wedding or meeting that you must attend, you should arrive a day in advance.
Even in these situations, there's not much the U.S. airlines can do. Because all they can promise is "we'll get you to your destination safely (we don't know when)," and because there are no legal regulations in place (Rule 240 is long gone), there's very little you can do to get compensation from the airlines in the event of a severe delay, disruption, or cancellation. You'll either have to buy your own travel insurance, or you'll have to buy Credit cards like the Sapphire Preferredto cover air travel.
Shortcuts: The top of the list is Sapphire Preferred!
In this regard, the European Union has been implementing the EU261 Regulation ( Regulation No 261 / 2004 or EC 261/04) is a groundbreaking device that once again moved air travel from the realm of barbarism to the realm of civilization..
Today's post is a detailed breakdown of what EU261 is, when it applies to you, and how you can claim compensation. As of 2012, more than 1 million people traveled to Europe from Korea.However, it is not an exaggeration to say that there are no websites or blogs that explain EU261 in detail in Korean. In that regard, I think today's post will be helpful for many Koreans who are preparing to travel to Europe and who are suffering from flight delays and cancellations.
I have to make a disclaimer: everything I post on Milemoa is at your own risk, and that's especially true for today's post. It's a legal document and I may not have gotten it right, so understand it at your own risk.. If I've misunderstood something, please point it out in the comments.
* Update 8/6: edta450 informed us that "assistance" refers to delays and cancellations due to weather, not special circumstances. We've updated the article accordingly.
1. What is the EU261 (EC 261/2004) regulation?
EU261, which was proposed in 2004 and came into force in 2005, outlines the assistance and compensation that passengers are entitled to in the event of 1) denied boarding (not being able to board a flight due to overbooking), 2) flight cancellation, and 3) severe flight delays.
First of all, assistance is It means that in the event of 1) an involuntary refusal to board a flight, 2) the cancellation of a flight, or 3) a delay of two hours or more, the airline has a duty of assistance, such as arranging another flight as soon as possible, providing food or drink, giving you a prepaid phone card, or providing you with lodging if you need to stay overnight.
In addition, the Compensation refers to the cash compensation a passenger may receive in the event of 1) an involuntary denied boarding, 2) the cancellation of a flight, and 3) a serious delay of three hours or more, depending on the distance of the flight,
1) Flights of 1,500 kilometers or less canceled or delayed for more than 3 hours: €250
2) EU flights over 1,500 kilometers / all flights over 1,500 kilometers but under 3,500 kilometers are canceled or delayed by more than 3 hours: 400 euros
3) If your flight outside the EU of more than 3,500 kilometers is canceled or delayed for more than 4 hours: 600 euros
(If the pilot mashes the accelerator and you arrive earlier than expected, for example, a 3,500+ kilometer trip delayed by more than 3 hours but not more than 4 hours, the compensation amount may be halved).
2. Does EU261 (EC 261/2004) apply to all airlines worldwide?
No, this rule does not apply to all airlines and all routes around the world. It only applies to passengers traveling on the following airline routes
1) Flights from EU member states (to passengers departing from an airport located in the territory of a Member State to which the Treaty applies).
2) For flights originating in a third country and arriving in an EU member state, only if the airline is an EU flag carrierYes. In addition, in this case, compensation is only available under EU 261 if they have not received any compensation in the third country of departure. (to passengers departing from an airport located in a third country to an airport situated in the territory of a Member State to which the Treaty applies, unless they received benefits or compensation and were given assistance in that third country, if the operating air carrier of the flight concerned is a Community carrier.)
It would be easier to give you specific examples of each case, right?
1) If you're traveling from an EU member state, there are two ways to look at it.
First of all, if you're traveling from an EU member state to an EU member state, which is pretty obvious, right? If you're traveling from London, England, to Paris, for example. From Paris to Barcelona, for example. It's important to note that this applies not only to "regular" airlines like Air France and British Airways, but also to budget airlines like Ryan Air and Vueling. Just because they're budget airlines doesn't mean that their compensation rules are any less generous. In fact, Ryan Air has a Separate EU 261 fee for EU 261 compensation since 2011in the following example.
The second is for flights from an EU member state to a third country. In this case, all flights are covered, regardless of the airline's nationality. This means that for flights originating in the EU, even flights operated by U.S.-flagged airlines such as United, American Airlines, and Delta are covered by EU 261. For example, a flight from Paris to Atlanta operated by Delta would also fall under EU 261 for flights originating in Europe.
2) Conversely, if you are traveling from a third country to an airport in the EU, only EU-flagged airline flights are eligible, i.e., a flight from Houston to Frankfurt would be eligible on Lufthansa, but not on United.
As you can see, flights from Europe and flights to Europe are only eligible if they are operated by European airlines, There are no special restrictions on the nationality and residency of passengers. This means that Koreans living in Korea, Koreans living in the US, and Americans living in the US can all benefit from EU261.
In addition, tickets redeemed with miles are eligible for the same coverageis also good to remember.
The EU's Directorate-General for Energy and Transport has compiled a FAQ on EU261 for your reference.
Shortcuts: EU261 FAQ
3. When will the support and compensation provisions of EU261 be available?
As mentioned earlier, EU 261 is broadly divided into two categories: assistance and compensation to It's broken down into relevant regulations.
For support, the Air France website has a neatly organized list of details in English.As mentioned above, the If a flight is canceled, and there is a delay of two hours or more, the airline must assist passengers as soon as possible by booking them on another flight, providing food or beverages, offering prepaid phone cards, or providing lodging if they need to stay overnight. This assistance is not limited to force majeure, but also includes simple weather conditions.
On the other hand, compensation does not cover all delayed/delayed, canceled situations, e.g. mechanical repairs to the aircraft, crew schedule changes, etc. Rules that apply only to situations within the airline's controlThis means that "extraordinary circumstances that cannot be avoided by all reasonable means" are excluded.
For example, it does not apply to situations that are beyond the airline's control, such as bad weather, strikes, acts of God, etc. "My flight was canceled because the weather sucked". "I'm flying to Germany and the airport screeners are on strike, so my flight is canceled." "My flight is canceled because the airport in Italy is on fire." These are not situations that are eligible for compensation.
Plus,
1) EU 261 does not apply if the airline cancels the flight and notifies the passenger at least 14 days before the flight date.
2) EU 261 does not apply if the passengers are informed of the flight cancellation between two weeks and one week before the scheduled time of departure and are offered a new schedule, and the proposed flight has a departure time no more than two hours before the original departure time and an arrival time no more than four hours after the original arrival time. ("They are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the scheduled time of departure and to reach their final destination less than four hours after the scheduled time of arrival.")
In other words, if your original departure time is 3:00 and your arrival time is 5:00, EU 261 does not apply if you leave after 1:00, two hours before your departure time, and your arrival time is no later than 9:00.
3) Similarly, EU 261 does not apply if a flight is canceled less than one week before departure and a new schedule is offered, and the proposed flight has a departure time no more than one hour before the original departure time and an arrival time no more than two hours after the original arrival time. ("They are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.")
In other words, if your original departure time is 3:00 and your arrival time is 5:00, EU 261 does not apply if you depart after 2:00, which is an hour earlier, and your arrival time is no later than 7:00.
To recap, Passengers are only eligible for compensation if there are unexpected delays and flight cancellations that are within the airline's control. I think we can say something like
4. Will I receive my rewards through EU261 directly at the airport?
No, cash rewards are not for the impatient who want to show up at the airport and get their money in cash at the airport. As we'll explain in more detail below, cash rewards will be claimed via cash, bank transfer, bank check, etc. through a separate application at a later date. You can't just tell an agent at the airport to give you money right away. ;;
5. Can you give me a couple of examples of when I can receive cash compensation through EU261?
1) I booked an Air France ticket from Stuttgart departing at 11am and arriving in Paris at 12pm and completed the online check-in. However, early in the morning on the day of departure, I received an email that the 11am flight was canceled and the next available flight was 5 hours later, departing at 4:30pm and arriving at 5:30pm. When you call Air France to ask why the flight was canceled, you're told that it's due to a change in crew schedules. Since the time of the alternative flight is more than five hours away from your original arrival time, you can demand a refund of your ticket, plus €250 in compensation.
2) You have a delayed American Airlines flight departing from Paris at 11:20 am and arriving at JFK in New York at 1:59 pm. At first you are told you are on time, you check in and are waiting at the gate, but then they tell you that there is a defect in the airframe and it needs to be repaired. You think it will be fixed quickly, but an hour turns into two hours, and eventually you don't leave until 4 pm, and you don't arrive in New York until 6:30 pm, four and a half hours late. In this case, you can claim compensation of 600 euros based on the distance of the flight.
6. How do I apply for EU261?
The most common way to apply for EU261 is directly with the airline. Major European airlines, such as British Airways and Air France, have a detailed explanation of the rules for EU261 and allow you to apply for compensation under EU261 directly online.
Shortcuts: Air France EU 261 information site
Shortcuts: British Airways EU 261 information and application site
As I mentioned earlier, it's not just major airlines like BA and Air France that are subject to EU261, budget airlines like Ryan Air are also subject to the same rules, and you can apply for EU261 compensation online.
Shortcuts: Ryan Air EU261 description and application site
7. This seems quite complicated, are there any companies that can do the EU261 application for me?
While EU261 is a good thing for consumers, it's a burdensome regulation for airlines.
600 euros per person on a long-haul flight is a lot of money, right? If every passenger on a flight with more than 200 people is compensated 600 euros, that's 120,000 euros, or more than 150,000 in Korean won. That's why airlines are often reluctant to pay out compensation, even if it's within EU261. I'm writing this post. Comments on this blog post have been very helpfulsometimes deny EU261 reimbursement for ridiculous reasons, such as Americans don't qualify, or even if it's a Europe-US flight, it doesn't qualify if the original first departure was in the US.
If there are regulations, but it's hard to get compensation in practice, it makes perfect economic sense to have a company in the middle to help you through the process, right? So there are now agencies that have been in business for a few years that collect compensation on your behalf under EU261, and I know of one that does just that. Refund.me, AirHelp is busy.
Of course, these companies don't offer their services for free. For AirHelp, if you get paid 600 euros, you take 150 euros as commission and The rest of the money will be credited to your account. It's not a case of your belly button being bigger than your stomach, but it's a bit of a waste, so if you don't feel comfortable contacting the airline directly, I'd recommend trying to get in touch with them first, and if that doesn't work out, use the services of an agency like this.
8. Will I actually get rewarded?
In my personal case, I applied for an EU261 once when Air France canceled a flight in Europe, but since I live in the US, my EU261 compensation claim was automatically transferred to Delta, and I received an email and eventually a check from Delta saying that my claim was approved. I don't know if the Air France Korea office handles the claim in Korea or if Korean Air is the agent.
Let's wrap up today's post.
EU261 is a classic case of know what you know and don't know what you don't know.While the regulations may seem complicated and can be time-consuming, it's not impossible to get the compensation you deserve if you know what you're doing and take it step by step.
For those of you who have had your schedules thrown off while traveling in Europe due to airline-controllable delays/delays, flight cancellations, etc. or those who have had your schedules thrown off and just shrugged it off, now is the time to find out if you're entitled to compensation. It's good to know that these rules are in place so that you can be nimble in the event of an actual delay or cancellation.
If you have any EU261 use cases, we'd love to hear them in the comments. .
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134 Comments. Leave new
Thanks for the great information.
I will definitely keep this in mind for future trips to Europe.
I thought there was such a thing while talking about Airhelp, but you have first-hand experience and you are amazing. Anyway, thank you for organizing and posting valuable information well. I will refer to it when traveling to Europe^^.
Thanks for the great information.
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However, when I think about when I'll be able to travel to Europe in the future, it brings tears to my eyes......T-T
As someone who is preparing to travel to Europe, this is very helpful.
It's not easy trying to juggle multiple airline miles to get a seat, and there's a fear of delays.
Planning a trip from Atlanta to Paris in November (family of 4)
A plan is a
11/23 (Mon) ATL - DFW delta (5,000 miles), DFW - CDG AA (20,000 miles)
11/27 (Fri) CDG - PHI AA (20,000 miles), PHI - ATL paid vanguard ticket (enjoying the fight)
The hotel is looking into local bed and breakfasts. Current hotel miles are IHG 50,000 and Hilton 70,000 + 70,000.
I'd love to hear from the experts on which method is best.
It's my first time traveling with miles, so I'm both excited and curious to see if it's right.
I would appreciate any ideas that might help.
1. Is there a reason to ticket ATL-DFW or PHL-ATL separately when AA miles would cover the entire trip?
2. I think you'd be better off looking for an airbnb or a cheaper hotel than a Parisian B&B. You could also try Holiday Inn with IHG points.
1. the journey is complicated.
2.Let's take a look.
1. due to fuel surcharges, not the itinerary.
1. yes. When I search directly for ATL-CDG, all I get are BA itineraries.
2. If you have a separate Delta and AA ticket, it is possible that your first Delta flight is delayed and you are unable to board your AA flight. In this case, AA will tell you that they are under no obligation to find you another flight, so be aware of this.
I have a question for you... please read it :)
Last month, I returned from a family trip to Europe... The original schedule was to fly from Massé, France to Paris, and from Paris to the United States... But when I got my boarding pass at the Massé airport and was about to put my luggage away, the Air France agent asked me what time my next connection was and told me that the flight was delayed.After about 30 minutes, they told me that due to the delay of the flight from Marseille, I can't catch the flight from Paris to the US, so I can only fly from Marseille to Amsterdam and fly to the US the next morning... I gave up my flight to Paris, which was scheduled for 1:40pm, and got a boarding pass for Amsterdam, which was scheduled for 6pm... But it was delayed for about an hour, and I finally arrived in the US a day late after sleeping overnight in Amsterdam. Can we get EU261 compensation in our case?
1. do you have any idea what caused the delay?
2. if you were overnight due to airline reasons, I think it would fall under EU261. If you go to the Air France site, there is a page to file a claim. I'll link to it here. Go here and click Select DELAY / CANCELLATION and include details about your ticket and itinerary. It may take 3-4 weeks to receive an email reply.
Thanks for the great post. I think I've heard of it in passing, but it's good to know more 🙂 .
That's a lot to take in, thanks for the clarification.
Ahhh... And just like that, I learn another important thing today.
My flight back from Paris last October was delayed, delayed, delayed, and they finally let us all off, made us check out again, and sent us back to the hotel saying we were leaving tomorrow.
These people are also very compliant, maybe because they know this EU261? Haha.
I had a friend's wedding that I had to attend the next day, so I managed to get a seat, but my connection was the next day, so I arrived 18 hours later than planned. At the time, I thought I was lucky to get a one-night stay at the New York airport... I wish I'd known about this program.
Glad you know about it now ^^.
Thanks for the great articles as always
Thinking about it, I paid for the ticket and hotel with Sapphire... I think I added insurance when I bought the plane ticket (I added it freely because it was school money)... I wonder why I did that... ㅠㅠ
I have Trip Delay Reimbursement on my Sapphire Preferred, and it says I need to apply within 60 days of the delay ;;
https://www.chasebenefits.com/sapphirepreferredVW17
I don't think it's a hard deadline, so you can apply for EU261 now.
I have one that I've been fighting for 2 years now. I think it's almost over... I'll update when it's done. ðŸ™'
Oh, and aside from cash compensation, EU261/2004 requires airlines to provide assistance (food, accommodation, communication, etc.) to passengers if their flight is delayed for more than a certain amount of time, even in cases of force majeure such as weather. In fact, this may be more scary for airlines, because cash compensation is fine once, but if the flight is delayed for a long time, the cost of accommodation and food can be endless. The reason why Ryanair is paying attention to EU261 is because Ryanair was sued for ignoring such assistance to passengers when the Icelandic volcano erupted in the past, and in the lawsuit, it was ruled that 'there is no upper limit to the duration of the obligation to provide assistance to passengers', so they ended up paying for the entire stay...;;
I see, I'll update the text, thank you. 🙂 🙂 .
On June 18th, I flew Swiss Airlines and suffered a 4-hour delay due to a faulty plane without any explanation, plus damaged and lost luggage, so I filed a complaint under the above clause.
They ignored my request for compensation under this clause and said they were sorry and offered me a restaurant voucher worth 200,000 won, so I sent them another email, but they haven't replied for a month and a half now ㅠㅠ I've sent them 5-6 times since then, but they ignore them all at once.
Is a lawsuit the only option in this case? I'm trying to personally respond to them until the end because I don't want to lose 150 euros, but I'm also very frustrated with Swiss Airlines for their unresponsiveness, so I want to fight them to the end.
Switzerland is not a member of the EU, was your flight originating in an EU member state? If it was not, and it was a flight from Switzerland to somewhere else, then I understand that EU 261 does not apply.
Switzerland has also had EU261-compliant compensation rules in place since 2006.
http://www.bazl.admin.ch/dienstleistungen/passagierrechte/index.html?lang=en
Oh. I didn't realize that, thanks for letting me know.
Before you go to court, there's one thing you can do, and it's called BAZL, which is the Federal Office of Civil Aviation, and you can file a complaint on their website, which is similar to a DoT complaint in the United States.
Ah... Thank you so much ㅠㅠ
You mean I can just download a complaint form from BAZL, fill it out, and appeal via email?
I will fight to the end (?) and leave a review, thank you so much!!!
Oh, so that's why we gave 600 euros each to the four of us last month when Lutanza told us to go via airplane. It's a complicated and thrilling process, but we ended up with $2580 on our credit card.
We came home 5 hours late because our flight from Frankfurt to the US had one layover instead of a direct flight.
I ended up with a free ticket to Unite Miles anyway, which helped me pay off my card next month.
It was a lot of work, but we think it was well worth it.
I was in the UK the other day (I'm in the UK, but I live in the US with an address) and my flight was delayed for 26 hours. It was BA, it was a direct flight from Denver to London Heathrow, and it was an overnight flight, so I had to go to the airport, get my luggage, board, wait on the plane for 2-3 hours, and then they said they couldn't fix the plane, so my flight was delayed until 11:00 the next night. So I ended up going home and going back to the airport the next night and flying the next day. When I went to the airport the next day, they gave me a letter and told me to apply for the expenses during the one-day delay under EU261, but they didn't tell me about the compensation rules. I remembered this post by MileMoa and I taught it to the two elderly American couples I was boarding with (they were celebrating their 25th wedding anniversary), and the British people I was flying with were quite aware of it. Anyway, I applied for compensation today. I don't know how long it will take, but I will report back here.
Thank you for your hard work.
2015 sep, ba017 lhr-icn
6 hours delay due to technical issue.
600 euro compensation received.
FYI...
Uh huh. Who is this @@ how are you?
I was traveling in Europe this summer and my flight was delayed 5 hours in Rome. I filed a claim with Delta Airlines on 8/27 and received a check today in the amount of $335.97. Thank you, MileMoa.
Add.
I got $335.97 for mine and $335.97 for my wife's.
Oh. Congratulations.
Milemoanim.
I stumbled across this thread and have a question.
1. My wife and I traveled to Europe last September using UA miles.
SAN-IAD (washington DC) : 10:15pm-6:05am
IAD-LONDON : 9:25am-9:55pm
The itineraries were all UA flights.
However, when I arrived in Washington, the flight was changed to a 6:30 PM flight due to an airplane delay.
Arriving at the Washington airport at 6 a.m., my wife and I had a 12-hour wait.
I contacted customer service and they said there was nothing they could do for me right away, but they gave me 2 wheat vouchers.
I had no choice but to use the lounge on our own dime, as I was really running low on energy before the trip.
A few days later, UA told me to apply for 6000 miles as a reward. I had already canceled my hotel, airport ride, and everything else, so it was the beginning of a hectic trip to make changes.
I was traveling in Europe, so I emailed UA and complained, but all I got back was a $50 e-certificate.
2. can't this be compensated through the EU261 you mentioned?
Since you wrote that flights from the US shouldn't be UA...shouldn't they be?
3. 9 hours of delays and UA was really desperate, and I couldn't do anything about it...
I've been having a hard time, but I saw this post and thought I'd ask. ㅠㅜ
Yes. Doesn't seem to apply.
Thank you.
I tried to put it on the agency site you posted,
It says no for my flight.
Next time, I'll make sure to choose my airline carefully, just in case,
Thank you so much for the great information~!
hello. I was searching for compensation and came across this great article.
Milemoa, can I ask you a question as well?
The ticket was purchased from Air France and the airline was Korean Air from Incheon to Paris.
14:00 (icn) - 18:30 (cdg)
Same day connecting flights were 19:45 (CDG) - 22:15 (ARN).
I checked in and got there before my boarding time and waited.
I was told there would be a 1-hour delay due to airplane maintenance.
It was actually delayed for more than an hour, but I think less than 2 hours.
However, by the time I arrived at CDG, the 19:45 flight had already left,
I was offered a flight replacement and a hotel the next morning.
(So I had to ditch a night of accommodation I had booked in Stockholm!)
The delay due to airplane maintenance is no more than 3 hours, but you won't be able to catch the next flight, so you'll need to use the
The next flight was about 12 hours later.
Would this still qualify for EU261 compensation?
Thank you~.
Article at this link Looks like it's possible, right? Why don't you file a claim with Air France?
Thank you~.
I don't know if it will take a month or two, but I'm going to try.
I'll be sure to share the results!!! ^^.
Yes. Good luck.
Aha... is this what you're asking the airline to do? Hmmm. I've had that happen to me...
I use http://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm Usually the customer service contact did not allow attachments (for example, for BA or AA), so I just emailed them to explain the situation without EC 261. Oh well, maybe I should have read it more carefully and sent the foam in the first place. I'm still waiting for a response, so I'm not sure if I should send it again... Anyway, reading other people's experiences gives me a good idea...
Hi Milemoa. I was browsing the internet and came across your blog and realized that
Write it out to get feedback.
Please take a few minutes to read through it and decide if you think you can be rewarded, and we'd love to hear from you.
Thank you so much.
To explain my situation, I was originally scheduled to fly from Budapest to Warsaw at 09:00 on January 9th and then return to Incheon via Warsaw at 15:35. However, after arriving at the Warsaw airport on the same day, I learned that my flight to Incheon was canceled, so I was forced to stay overnight in Warsaw with a hotel voucher and taxi voucher from the LOT information desk at the airport, and I took a flight to Incheon at 10:35 the next day (which was actually delayed again by about 30 minutes), arriving at Incheon Airport at 05:45 Korea time.
Here's an excerpt from an email I sent to Polish Airlines after returning home about a week ago.
1. Please tell me the exact reason for the canceled flight. On the morning of January 10, I tried to get an answer from an employee at the LOT information desk at Warsaw Airport, but I received an unsatisfactory answer: "I was told that the flight was canceled due to a technical problem, and I cannot give you a detailed answer right now."
2. on January 9, when I was informed that my flight was canceled for the day, when I followed up with the staff at the airport, I was told by the staff that "Yesterday we sent an email to inform you that there was a change in the flight schedule". I hadn't checked my email the day before, so in the moment I thought that this inconvenience was caused by my own inadvertence, but when I arrived at my hotel and checked my email, I found that I hadn't received any emails about flight delays or cancellations, only confirming the existing flight schedule. In other words, I had been given untrue information by the employee. Crucially, I also received a text message locally saying "LO97 is delayed today and will depart on January 10 at 10:35 and arrive on January 11 at 04:15", which was at 9:29am local time. That's when I was on the plane from Budapest to Warsaw. In other words, I'm quite offended that I was falsely informed that I had sent an email when I didn't even receive it the day before. When I asked the same employee, "So, what time exactly should I board my flight to Incheon the next day?", he replied that I should depart at 15:35, which is the departure time on my boarding pass, which was given to me by the check-in counter agent at the Budapest airport. However, my flight was at 10:35 a.m. As a result, the employee gave me another false information, and I was confused about my departure time until the morning of my departure because it was different from the text message and the airline employee's answer. If I had believed the airline employee's information and arrived at the airport after 10:35, what response would I have gotten? I would have been told that they never gave me that misinformation. I demand an explanation for all of this.
3. In addition, on the actual day of departure, my departure was delayed by over 30 minutes due to a faulty lavatory on board. When I inquired with the airline crew, they told me that they were only made aware of this 2 minutes before departure, which means that they could have departed without being aware of the faulty lavatory, which makes me not trust your capabilities. My personal schedule had already been significantly disrupted by the canceled flight, which delayed my schedule by a day, and now I have been disrupted again by a 30+ minute departure delay on the day of departure. I would appreciate a response to this.
4. Finally, I also had some inconveniences on board the aircraft. After boarding, I realized that my seat screen was not working properly, so I immediately asked the flight attendant to do something about it, but after an hour, no action was taken, so I asked another flight attendant this time, but still no action was taken. Naturally, I was annoyed, and only after I said to another flight attendant, "I have asked you to do something twice now, and I have not received any action, do I have to keep asking you?" did you pay attention to my seat screen defect, but the defect could not be repaired, so I ended up moving my seat. I am disappointed in the attitude of the flight attendants who have not done anything about the defect after a long period of time, despite my repeated requests. I was upset enough with the flight being canceled and delayed, but it is quite unpleasant to be treated unsatisfactorily even on board. I would appreciate an explanation on this matter.
I sent it to them, and they immediately replied that it was only available in English or Polish, so I sent it to them in English and again in Polish.
I had an annoying experience sending a long letter... I was told it would take about 6-7 weeks.
Can you please help me determine if my situation qualifies for compensation?
Grasping at straws, I ask...
Have a great day!
I'm sorry you've been through a lot, but is that exactly what you're looking for? I'm sorry, but the things that you've listed at length - the screen issues, the inaccurate information provided by the staff - these are common issues, and if you say you want an explanation, there's not much LOT can do about it. It's just a matter of saying sorry and that's it.
If compensation is what you're looking for, you don't need to write a long email, just write something like "Flight LOT 97 from January 9th was delayed by 19 hours due to a technical problem, I would like cash compensation under EU261" and start the compensation process.
I'm flying LOT on this trip, and I've found out later that LOT is a very delayed airline. I'm worried about having to make a layover and catch a train that connects right after I get off the plane. My itinerary is ICN-WAW-ZRH, with a scheduled layover in WAW and a flight to ZRH after 2 hours and 50 minutes. Both legs are LOT.
1. If my flight to WAW is delayed and I am unable to connect to my flight to ZRH, will I be compensated for both the subsequent flight and train or will I only be compensated for the flight?
2. additionally, 2 hours and 50 minutes is a safe transfer... Is that possible...?
1. Do you have any evidence that LOT is an airline with frequent delays? If you look at the on-time performance of airlines compiled by Flightstat every month, LOT's on-time performance in December 2016 was 72.701 TP3T. You can see that it is not very high, but for comparison, Korean Air is only 69.321 TP3T and Asiana is only 63.051 TP3T in the same period. Only Singapore, which is considered a world-class airline, has 82.111 TP3T.
http://www.flightstats.com/company/monthly-performance-reports/airlines/
2. If the flight is on the same LOT, the LOT will be responsible for rebooking the flight to the destination if the first leg is delayed. The compensation depends on the reason for the delay, which is explained in detail in the text.
3. I can't speak for WAW since I've never been there, but the minimum connection time for the international to international segment at WAW is 40 minutes. I think 2 hours and 50 minutes is more than enough.
https://www.flyertalk.com/forum/lufthansa-austrian-swiss-brussels-lot-other-partners-miles-more/1170127-minimum-connection-time-waw.html
Hello Milemoa
This time, when I was busy with a sudden flight cancellation, I read Milemoa's article and tried to get compensation after traveling with my sanity, so I ask this question. First of all, I would like to say thank you ^^ And thank you for your efforts, but please read and answer. ㅠㅠ
I'm currently staying in Berlin, and about two weeks ago I booked a Ryanair flight to Rzeszów, Poland for three days and four nights, but the evening before I left, I got a text saying that the flight was canceled. It was very sudden, but I couldn't cancel my non-cancellable accommodation and transportation tickets in Poland and the trip I had planned, so I immediately found a bus and took a night bus to my destination via Warsaw. There were very few alternatives, and the only ones I could find were tickets for two or three days later, which would have ruined the whole trip, so I did this. And then, the evening before I was supposed to go home, I got another text saying that my return ticket was canceled. I was really upset, maybe they were irresponsible like this.... I also booked a bus back to Berlin in a hurry... It took me 13 hours to get there and 10 hours to get back... It's easy to apply for a ticket refund, but honestly it doesn't make sense to get a full refund. When I tried to apply for eu261 compensation, the Ryanair application page only allows you to enter the original flight you were going to take and the alternative airline's lost accommodation or something like that when you changed to their aircraft and booked an alternative ticket, but the only other option is to cancel the trip due to the airline, but this seems to just give you a ticket refund ㅠㅠ. How should I be compensated in a case like mine? I think I've suffered financially, mentally, and physically because of the flight cancellation, even though the trip was safe... Do I need to send a separate email? Will I be able to get compensation? I would be very grateful if you could answer... Until next time, have a great day!
Mental and physical harm will not be easy to prove, and I think you can only ask for cash compensation under EU261. Good luck.
Hello Milemoa.
Greetings after a long time ^^.
This time, I flew JFK-BRU with Etihad miles for a family of 4 to Ikon and the return flight was delayed by 4 hours and 34 minutes, so I applied for EU 216 and was told that they are giving me a reward this time. Since it's a family of 4, the reward is a whopping $2620 lol.
As soon as I realized it was delayed, I kept reading this thread and checked it out. Thanks a lot for the great deal 😉 .
May you always thrive~~!
Oh. How's your twin doing? Thanks for the update. That must have been a rough five hours, but you're getting paid handsomely 🙂 .
Is there a time limit to apply?
I also received a cash voucher worth 10 euros for signing at the airport, is there any additional compensation?
Delayed for 7:45 minutes due to an engine glitch.
1. The article says that in the UK, the deadline is 6 years.
http://www.thisismoney.co.uk/money/holidays/article-2271213/How-claim-EU-flight-delay-compensation-EC-261-2004.html
2. do you remember exactly what was on the form you signed at the airport? If you don't mind the hassle, try filing a claim and I'm sure you'll get a result. good luck.
hello. I've been looking around and came across your post and thought I'd reach out to ask you a question.
I took a flight on 10/1 from Incheon - Beijing (14:50 departure time) - Copenhagen - Iceland.
After the SAS flight I took from Beijing was canceled due to a faulty airframe, I was put on a Qatar flight the next day, 10/2 (01:50), to Doha - Copenhagen - Iceland.
If this happens
1. Can I apply for EU 216 and get compensated?
2. If I apply for compensation, can I just write a short statement like the one I wrote above ("Flight SK 996 from October 1 was delayed by 10 hours due to a technical problem and I want cash compensation under EU261")? Or does it have to be wordy?
3. Currently, I tried to proceed through an agency (?) called Flight Delay Pay, but looking at the fees you wrote down, it seems to be a considerable amount, so I am trying to be brave and do it myself, but if it is a difficult path, I would like to ask your opinion on using an agency (?).
I'm writing to apologize.
Thank you in advance.
1. from what you wrote, it seems possible.
3. try contacting SAS Airlines' customer care first, and if they don't respond, I would suggest looking for an agency at that time.
https://www.flysas.com/en/travel-info/after-travel/delayed-canceled-flights/
Thanks for the great information. I was flying into Warsaw on 10/12 with LOT and had a 2 hour delay in boarding due to an aircraft maintenance issue, 3 hour wait on the tarmac after boarding, eventually returning to the gate, canceling my departure, and retrieving my luggage, which took about 9 hours for an 11am departure.
The bottom line was that we were divided into two groups: those who would fly into Warsaw that evening with a different connection (UAE, Turkish Airlines) and those who would fly into Warsaw the next day at the same time. I was in the latter group. The back-and-forth with the airline staff was unbearable, but I got my hotel and meal vouchers, checked into the hotel at 9pm, had a beer, and passed out.
I flew out the next day on the same flight, and when I got back, I looked up claims and came across this site.
I contacted Lot Airlines customer service and filed a claim, mentioning the EU261 regulation, and received an email saying it was received. I will post again when it is processed.
P.S> I was unable to sign up for additional memberships, when will it be available again?
1. we hope you enjoyed your reward.
2. There are no plans for membership at this time.
1. The reward application went well, and I sent the following email with the specific bank/account information to be rewarded.
– Kindly be informed that we have decided to offer you compensation of EUR 600. In order to proceed with the payment, please complete the form attached below with necessary bank account details. –
It'll take a while for the money to be credited, but I think we're over the hump, so thanks again.
Looks good.
I was going to share some information, but then I saw this very well organized article and thought I'd add some additional information in the comments.
There are countries that are not part of the EU but are affected by this rule due to additional agreements. (Iceland is not an EU country.) I flew WOW air from Boston to Germany in October last year and was delayed by a day, and I just pointed out this rule in the claim and asked them to do it, and they gave me a 750 euro voucher a month or so later.
Thank you for the case update.
Good to know...
Today I was traveling with Lufthansa Airlines from Linz, Austria to Frankfurt, Germany to Bremen, Germany, but when the flight was canceled in Linz due to a faulty airframe, I had to change from Linz to Düsseldorf, Germany and from there take a train to Bremen.
In this case, you can still get compensated, right?
The total distance is less than 1500 kilometers.
Let's contact Lufthansa.
hello.
Thank you for the detailed and good information.
After reading your pain points and advice above, I'm writing to ask a question.
Here's my case.
We apologize for the length of this post.
I've booked a 4:00 Buellings flight from London Gatwick to Florence for a March gathering.
When I tried to attach my luggage at the airline counter, they told me that I was overbooking and to go to the boarding gate first (I got a "standing" ticket and went, around 3pm).
Overbooking checked at the boarding gate, sent back, came back out and waited 4 hours (around 7pm) at the airline's joint customer service center (?) called "flight break",
"I can't guarantee that tomorrow's flight won't be overbooked (Easter holiday). "Why don't you fly to Rome and then to Florence instead of the original destination, and Buelling will be obliged to compensate you afterwards if you submit receipts for the accommodation (hotel) and transportation (train) expenses incurred", so I boarded the next flight to Rome (9pm).
I arrived in Rome at midnight, stayed a night (taxi, hotel), and took the "Transitalia" to Florence the next afternoon (train).
I then contacted Buelling via their official website and asked for compensation (I believe it was 250 euros in my case) and the expenses we (2 of us) incurred, in accordance with EU regulations,
After exchanging emails asking for relevant information (apology letter from their airport, boarding passes, passport details), which took 3 weeks, they were told that due to regulations, they could not provide compensation.
What do you recommend I do in the future?
I don't know any of the people here, but I'm asking for advice anyway.
Thank you.
Did you get a stand-by ticket at check-in because you were overbooked, or did you have a confirmed reservation from the beginning? What exactly did you receive in the letter from Vueling?
hello. Thanks for the detailed organization, it makes it easier to get requests/confirmations from airlines.
Finnair/Oslo-Helsinki-Korea
Oslo-Helsinki flight canceled, no Helsinki-Korea flight. Alternative flight 6 hours later on Turkish Airlines to Korea via Istanbul (meal voucher redeemable at airport)
In the end, my arrival time in Korea was almost 10 hours later than my original flight, so I requested 600 euros in compensation under rule 3.
I was told that the reason for the canceled flight was a faulty device and that the reason I chose Finnair was for a short flight, but it was changed to Turkish Airlines, and there was a price difference between Finnair and Turkish Airlines, so I wrote that down as well.
It was ambiguous whether this applies to cases where Norway is not an EU country, but the destination and airline were EU countries, so the conditions were ok, Helsinki-Korea was a normal flight, but I couldn't board as a result, but I applied and it was easily processed.
About 10 days later they wrote back with an apology and said they could offer 600 euros in cash compensation or 800 euros in Finnair vouchers :)
For reference, there was no compensation offer at the airport when I checked in for the alternate flight, and I thought I should ask for compensation because my company's schedule was disrupted and I bought the ticket for about 150, so I looked it up and found this rule.
Thanks again for the great information!
We're glad to hear you're enjoying the rewards.
hello. I'm a student who had a very difficult time with hotel refunds after my flight from London to Eindhoven was canceled in April. It took a lot of effort and time, but in the end I got all my money back and I thought my case might help others in the future, so I wrote about it on my personal blog. I think this article, which helped me a lot at the time, is a better explanation of EU REGULATION 261 than my own, so I've left a link to it in the post with a credit to the source. If you have any problems with it or don't want it, please let me know. Below is a link to the blog post I mentioned. Thanks! https://blog.naver.com/hochula/221311423187
Thanks for letting us know. It's okay to link to us.
hello.
Thank you for the great information. I learned a lot thanks to you.
On July 22, I was delayed by 20 hours on the Paris-Incheon Korean Air flight and returned home 1 day late. You received assistance with accommodation and meals in Paris, but you are seeking EU261 compensation.
There were a couple of newspaper articles about a 15-centimeter mark near the rear cargo door during an unusual fuselage inspection that caused a 20-hour delay in returning home after repairs.
(See the article : http://www.yonhapnews.co.kr/bulletin/2018/07/23/0200000000AKR20180723091400003.HTML?input=1179m )
I requested compensation from Korean Air as I believe it falls under EU261 due to my departure from Paris, and received the following response.
[We apologize for any inconvenience this delay may have caused you.
According to the Mindanao Consumer Dispute Resolution Standards, unforeseeable measures to ensure safe operation or
Please understand that force majeure events due to maintenance are not eligible for compensation.
Hopefully]
Is it possible to compensate?
If compensation is possible, I first asked Korean Air for it, and they refused.
We plan to further demand answers as to why they are not covered by EU261.
If they say no, then what's next, consumption?
Or is it better to apply to an agency?
Thank you.
1. I'm not a lawyer, so I don't know if compensation is possible.
2. EU261 is literally an EU regulation, so I don't know if Korea's consumer affairs ministry has jurisdiction in this case. An agency is probably the easiest way to go, but the fees will be substantial, so you'll have to think carefully before deciding.
I feel like I found an oasis after searching the internet but couldn't find it... Most of the reviews on the internet are from foreign ports... If you have time, could you please answer?
I was traveling with Korean Air from Paris to Incheon on an Air France codeshare. I arrived at the counter to check in for my 21:00 flight at 17:45 and was informed that my flight was delayed by 2 hours and 40 minutes due to a delayed connection. According to the delay, I should have boarded at 23:00 and departed at 23:40, but boarding started at 23:10 and we took off at 24:00 because the airport did not authorize us. The flight was originally scheduled to arrive in Incheon at 15:00, but arrived at 18:12. (Arrived at 18:12 according to Korean Air's schedule system, 18:02 according to Korea Air Information Portal)
According to EU261, delays of more than 3 hours in arrival time are compensable, so I think the time is applicable. So I filled out a claim form and sent it to Korean Air, and they replied that the delay due to aircraft connection is not compensable because it is force majeure. And according to the AIS, the reason for the delay is to ensure the crew's rest time. My connecting flight was delayed by 5 hours.
I'm asking because when I look at EU261, it says that it is not compensable in case of natural disasters or circumstances beyond the control of the airline, and I can't find any details on what constitutes uncontrollable circumstances.
1. this site talks about the general situation, but I don't know if it's a complete list.
https://www.bottonline.co.uk/flight-delay-compensation/claim-guides/what-are-extraordinary-circumstances
2. if Korean Air refuses to compensate you, you will have to proceed legally, and in this case, you will have to file a lawsuit in France, not Korea. Since this is not practical, I think you should look for an agency.
hello!
Thank you for a really good article. I'm commenting to ask for advice.
I recently traveled to Spain with my mom and we flew Buelling Airlines from Granada to Barcelona. It was a 10:45pm flight and around 11pm we got an announcement that the flight might be canceled due to bad weather (wind). It was only in Spanish so I had to ask a foreigner who spoke English to find out ;; and around 11:40 we got another announcement in Spanish that it was canceled.
So I was stuck at the airport until 2am, finally got a hotel in the evening, slept the night, and caught my flight the next morning, but I don't understand how they canceled my flight due to bad weather.
There was no wind at all, and the weather was very nice. Even the American Airlines guy I was with said it didn't make sense.
I looked up the airline regulations you mentioned, and it says that the airline has to prove something like bad weather, but when I asked Vueling to prove it, they didn't have an answer, just that they can't compensate.
If I file a claim through another company, will the outcome be the same?
I haven't looked into the vendor claims in detail, but isn't it a percentage of success fee? If it's a no down payment, success fee approach, it might be worth a shot.
hello. Thanks for the informative post. I too suffered from a sudden cancellation by Easyjet on my summer vacation this year and came across your post. At the time, they just said aircraft(+no flight for 3-4 days afterwards) but when I sent in the compensation form, they said a non Easyjet aircraft was involved in an emergency landing involving hydraulic fluid at London Gatwick airport. The incident blocked the runway and airport authorities suspended all airport operations. As the authorities were not able to determine how long it would take to restore operations, we had no alternative but to cancel the flight. So where do I go to claim compensation if it was the other plane's fault? I was traveling with my mother and spent over a hundred dollars for a new ticket for the next day... Is there just no answer in cases like this?
hello. Thanks for the informative post. I too suffered from a sudden cancellation by Easyjet on my summer vacation this year and came across your post. At the time, they just said aircraft(+no flight for 3-4 days afterwards) but when I sent in the compensation form, they said a non Easyjet aircraft was involved in an emergency landing involving hydraulic fluid at London Gatwick airport. The incident blocked the runway and airport authorities suspended all airport operations. As the authorities were not able to determine how long it would take to restore operations, we had no alternative but to cancel the flight. So where do I go to claim compensation if it was the other plane's fault? I was traveling with my mother and spent over a hundred dollars for a new ticket for the next day... Is there just no answer in cases like this?
I'd contact Easyjet first and if they say it's not compensable, I'd try an agency, but as you say, it doesn't seem easy to get compensation.
Thank you for your response. I'm not sure if this is the case...
Have a great day!
Hi there, this is a really good post and I really appreciate it, I was wondering if you could give me some advice.
I am currently filing a claim with Air France because my flight from Incheon to Paris on September 1 was canceled due to a faulty plane. I was able to get a replacement flight and it was changed from 9am to 8pm.
At first, they said they would compensate me based on EU261, but then they emailed me again and said that since I'm from Korea, I can only be subject to domestic law.
In this case, does it fall under EU261? Even if it does, if it's a duplication, can only national law be applied?
Since Air France is an EU airline, I would assume that EU261 would apply to flights departing from Korea. I'm not familiar with Korea's domestic laws, but I would suggest that you make a stronger case for EU261 compensation.
Yes It would have been nice if the flight hadn't been canceled in the first place... Thank you for the answer^-^
hello.
I'm writing to ask for some advice regarding delay compensation.
On the original schedule, the
On October 7, a flight from Paris to Madrid (Vueling Airlines) arrives at 12:50 p.m.
I was scheduled to catch a 17:00 flight from Madrid to Incheon (Qatar Airways).
However, due to delays with Vueling Airlines, the final arrival time in Madrid was 16:00.
My luggage was even later, and I ended up missing my Qatar Airways flight.
I had to buy a new Qatar Airways fastest ticket, which was over 1200 euros.
On top of that, we had an extra 24 hour layover in Doha, so we arrived in Incheon a day late.
I requested delayed compensation from Buelling and immediately received an email asking for my bank account to compensate me for the 250 (I haven't deposited it yet).
However, when I inquired about compensation for additional tickets and time lost due to the delay, the airline said they were unable to compensate me.
This is... Is there no way to get compensated?
If so, Vueling is not responsible for the next leg of the journey - that's the risk of segregated ticketing.
https://www.tripadvisor.com/ShowTopic-g1-i10702-k11705532-EU261_Delay_Compensation_New_rules_for_delayed_connections-Air_Travel.html
hello!
I'm in a hurry too
The itinerary was Lisbon IN - Porto - Barcelona OUT.
I booked a flight from Porto to Barcelona with Ryanair
But when you check in two days before your flight, your flight is canceled.
They said they would refund me or change me to another flight, but there were no flights to Barcelona available that week. I had to fly from Barcelona to Korea.
He was forced to buy another train and plane ticket to Barcelona.
I sent it to Ryanair, and the first thing they told me was that it was not EU261 compliant.
They said the flight cancellation wasn't a problem at another airport, but a minor dispute between their crew.
Isn't this also the case?
If it's a dispute between their own crews, it's of course within the airline's control, so they said no. lol
Other people are mostly compensated for delays, so I think the case is a little different from me...
I bought a ticket for $50,000 and ended up spending about $300,000.
I'm not looking for compensation, just a refund of the actual cost of the car.
If the airline refuses, using an agency seems to be the only way to go.
Please advise! We have a ticket on Norwegian airline for a flight from Oak airport in the US on 11/9 departing at 12:30pm and arriving in Supain Barcelona at 10:15am, and a ticket on Ryan airline for a flight from BCN departing at 13:15pm and entering FCO (Rome) 3 hours later on the same day.
But the problem is ㅠㅠㅠ, 뱅기 티켓 구매하고 2달이나 오늘 노르웨이언 항공측서 이메일이 왔는데 비행기 출발이 지연됐다는 것은 그도 5시간 15분이나!!!! ㅠㅠ 이유만 그냥 fligt modification이라고 나오더군요.
My flight to Barcelona was rescheduled from 10:15 to 15:30 and now my flight to Rome will have to be rescheduled as well, and I'm totally screwed with the rental car. Our flight back to the U.S. was also changed to 5 hours later, so our flight back was changed to an afternoon flight, so we can't pick up our dog and now we have to pay for a pet hotel ($70/day!) We are totally freaking out. I received this email at night, so I'm going to try to call them tomorrow morning when it's light out. Can the airline compensate us for our losses along with connecting us to the next flight? Please give us some advice!!! Thank you.
I understand that since the airline notified us of the schedule change two weeks before departure, there is no compensation. I guess you can cancel your ticket for free, but getting a new one now is going to be expensive ;);
https://www.tripadvisor.com/ShowTopic-g1-i10702-k11263585-Norwegian_Air_Flight_Change_to_6_hours_later_EU_261-Air_Travel.html
Hi, I have a question for you too~.
My flight from Zurich >> Prague was canceled, so I hijacked the plane the next day and emailed Swiss Airlines, but they said they can't refund my money.
Below are the dates of the emails we sent to Swiss Air and the emails we received back.
Swiss International Air Lines
Hello.
We will charge you for the cancellation of your flight.
I am writing regarding flight LX1498 on Sat 28/07/2018 from ZRH to PRG with the scheduled departure time of 17:55.
My booking reference is SEMJ26. This flight was canceled.
The passengers in the party were 2 people.
In light of the judgments in the cases of Jet2 v Huzar and van der Lans v KLM , I am seeking compensation under EC Regulation 261/2004 for this disrupted flight.
My scheduled flight length was 528 kilometers, therefore I am seeking [ €250], per delayed passenger in my party.
The total compensation sought is [€500].
We will charge for the meal and refreshments we spent the next day waiting for the plane.
. Please refund [€132.84 = CHF151.2].
Attach a receipt photo.
I look forward to hearing from you and would welcome an acknowledgment within 7 days.
Yours sincerely, SEUNGHYE SEO, DONGWOO YOON.
-----------------------
Dear Mr. Yoon,
Thank you for your email dated September 1, 2018.
I understand that you would like to ask for refund of your ticket. Kindly be advised that ticket was used. Therefore, I am unable to comply with your request for refund.
Although I am unable to give you the answer you had hoped for, I would be pleased to welcome you on board again soon. You can rest assured that we will do our utmost to ensure your journeys proceed smoothly.
Sincerely,
Rosette Romero
1. It is my understanding that EU261 is not related to MOLIT in South Korea.
2. What was the reason for the flight cancellation that day? Was it weather? Or is it airline negligence, such as a defective airplane?
3. If you request a refund and you have already boarded an alternative flight, you are not entitled to a refund under EU261. However, if the reason for the cancellation was due to the airline's negligence, you may be entitled to compensation, but it's hard to advise without knowing the reason for the cancellation.
4. if the reason for the cancellation is the airline's fault, I think you need to revise the email. As I mentioned earlier, the ticket fare itself is not refundable, but the first sentence of your email is asking for a refund of the ticket fare. Therefore. based on this sentence, it seems like the agent answered that the ticket is already used and therefore not refundable.
Question.
I have purchased a Polish Airlines ticket from Incheon - Warsaw (stopover 3 days) - Kiev
My flight from Incheon - Warsaw was canceled and I took a replacement flight with Asiana 2 hours and 20 minutes later to Paris and arrived in Warsaw 8 hours after the scheduled arrival time, but I received an email from the airline saying that they could not compensate me because my final destination was Kiev and my arrival in Kiev was on schedule.
It doesn't make sense to me, why can't I be compensated for stop losses?
I think it's possible to get compensation, but if the airline refuses, there's no real recourse other than to sue them or go through an agency. Why don't you look into an agency?
MileMom, is there a similar Chinese New Year in Japan and Korea like ec261 besides Europe?
I'm wondering if there is any compensation at all for a 3-day cancelation due to a typhoon if you don't get a replacement flight at all.
I don't know of any.
DPLeave~.
I saw your post and requested compensation for a BA flight I took in March of last year.
I was flying from London Heathrow to Madrid and was delayed for more than three hours due to a flight delay.
I filed a claim and they replied in less than 12 hours. They said it was an airframe defect and since it was less than 1500 kilometers, they will send me EUR250 directly to my account. It came out to around $280. I feel like I've saved a ton of money thanks to Milemoa, thank you!
Congratulations. Thank you for sharing your story.
I was flying from Frankfurt, Germany to Chicago O'Hare via London, and I was delayed in Phnom Penh, then my flight was canceled, then my next flight was delayed in London, then I was on my own for over 5 hours, and then I got to Chicago in a panic, and then I got back to Germany later, and then I ended up with AirHelp. I think it took me about 10 months. I got an email saying that British Airways decided to pay me €600. Do I have to pay 150 euros? I live in Germany, so I'm not surprised to pay only 150. I was worried that they would rather ask me to pay 1000 euros. I read that if I pay 600, they will take off 150 fees and if it fails, it will be free.
Yes. Please update me when you receive the money. Thanks for your efforts.
If I am notified of a 10 minute time change with 20 days left on my flight, is it possible to cancel or refund my ticket to that airport?
You're thinking to yourself, this can't be possible, right?
Hi, I've been experiencing hellish delays lately and this article has helped me a lot 🙂 And I have a question!
I'm going to keep it simple because it's so long!
I was scheduled to fly China Southern Airlines from Rome to Wuhan to Incheon. Scheduled to depart on April 4 at 14:00. Boarding time passed, but no news. Changed to 17:00, 3 hours delayed only on the counter screen. I asked why, but they said they didn't know. I waited for another hour and a half. At 15:30, the check, which was supposed to take 4 hours, was postponed to the next day, the 5th, because it was unlikely to be resolved today. Hotel provided and promised to pick me up at 5am on the 5th. Already missed my Wuhan-Incheon flight due to the delay. After a day of rest at the hotel, I arrive at the airport at 5:30am. But check-in doesn't start until an hour later. At 7am, I was told that there was no flight from Wuhan to Incheon that day and that I would have to stay another night in Wuhan, even if I caught a flight to Wuhan that departed 2 hours later at 9am. They eventually offered to find me a direct flight from Rome to Incheon. But it's at 21:00 on the 5th night. The flight didn't leave until 31 hours later, at 14:00 on the 4th.
And the Chinese flight attendant asked us to give her email address to compensate us 400 RMB (about 65000 KRW). I told him that according to EU261, we are entitled to 600 euros each. He checked our names and said he would ask us. I checked my name and said that I would ask them. They said that they had just sent us an email saying that we were entitled to 70000 Korean won ($65,000) because you provided a different plane than ours.
Mail is coming.
This is what it says, and in this case we don't get 600 euros each? We had to wait 31 hours to get on the new direct flight that was offered, and the original flight was delayed by at least 19 hours! Shouldn't they be compensating us for the delay regardless of the fact that they're connecting us to another flight? Are they trying to rip me off with that money? I'm writing this because I'm so frustrated.
I've already sent them another email saying I'm applying for compensation under EU261, but I'll be so desperate if it doesn't work out,,ㅠㅠ
*Oh, and on the airline's homepage
I got a delay certificate and it clearly says airline's reason! I checked the box for issues I can control!
As I understand it, you should be compensated, but if the airline doesn't know, they don't have an answer. In that case, your only option would be to pay a fee and take it to an agency in Europe.
Hello~!
I'm writing a compensation application for Ryanair for 4 hours, but I'm not getting past the IBAN NUMBER in the payment details part, but do you know if you just go from this part to getting a check?
Korea uses Swift code, not IBANs. You may want to check if this can be substituted.
https://www.reddit.com/r/korea/comments/3ib0we/iban_in_korea/
Hi, I'm writing in frustration too
Any help would be greatly appreciated.
I'm traveling from Incheon, South Korea to Zurich, Switzerland.
On May 5, I missed a Kasei Pacific flight departing around 8pm.
But there's a delay with Kasei Pacific.
They offered to transfer me to a Turkish flight
I ended up flying to Istanbul on Turkish Airlines on May 5, departing at 11:45 p.m., and using the
You've decided to take a flight from Istanbul to Zurich.
But when the plane is on the tarmac ready to depart, it's not until the
They came back and said it was a faulty engine, they needed an hour to fix it, they needed two hours, they needed more, and more, and more, and more, and more, and more.
I waited outside for another 3 hours and ended up being delayed for over 7 hours.
Initially, our request to find a different flight was met with a
I said no, and they pushed back hard.
They transferred me to a flight leaving at noon on Monday, May 6th.
I then received a delay confirmation with a total delay of 470mins.
I keep asking for compensation for the delay, but the
They said it was within 24 hours and they couldn't compensate me.
They are asking us to explain the EU 261 regulation and compensate them again.
Does this mean I'm not protected by EU 261?
Please respond if you can, thanks for the great information and for sharing the
Thank you for commenting on this frustrating post!
It's a complicated situation. Turkey is not yet part of the EU, so Eu 261 doesn't directly apply to it. (If you're flying from Europe, of course it does, but as I explained in the text, if you're flying to Europe from a third country like South Korea, the airline must be a European carrier for it to apply. Turkish Airlines is not a European airline in this respect, as far as I know).
Turkish Airlines also has its own EU 261-like regulations, but we're told it's not easy to get actual compensation, but it's worth emailing them just in case.
hello..
I'm posting this in hopes of getting some help myself.
Departure 3/29 Dubai -> Czech Republic
Return date April 5. Czech Republic -> Dubai
Airline: Czech Airlines
I purchased a round-trip ticket through an agency.
On March 16, the return flight was unilaterally canceled due to the Boeing 737MAX outage.
I received an email from the agency saying that I could cancel my entire ticket or proceed with a canceled return ticket, but it was too late and the price of a new round-trip ticket was too high, so I bought a one-way ticket on another airline and returned.
I've asked my agency for a refund on my return flight, but they said it's been in process for months.
Is it possible to apply for a refund in my case?
Is it impossible because I was notified 14 days before the flight departure date?
Thank you
You're free to apply, but my personal opinion is that it would be considered one of the extraordinary circumstances, so it's unlikely to be easy.
Hi your article helped me a lot, thank you
I'm leaving a comment because I'm confused about one issue.
My original reservation was for a direct flight from Incheon to Rome on Alitalia at 2:00 and arrival at 7:00, but the flight was canceled and I received a replacement flight on Russian Airlines Incheon to Moscow and Moscow to Rome with a transfer at 1:00 and arrival at 9:30. I originally booked Premium Economy, but the Moscow to Rome route was replaced with Economy. In this case, can I be compensated for the downgrade of some sections in addition to the 2:30 delay in arrival time? Article 10 states that downgrades will be compensated, but I'm wondering if this also applies to downgrades of partial sections of a re-route ticket.
Thank you.
In my personal opinion, you'll need to contact the airline and ask for the difference because the class has changed (again, this is just my personal opinion).
I received a text that my flight from September 20 was canceled on the 17th, and I was offered a replacement on the 22nd.
My return flight on the 30th at 15:15 was delayed for about 3 hours and was replaced by a flight on the 1st at 10:20, but this also left around 12:00.
I'm Italian and I'm a member of the EU, can I be compensated for both?
There's no harm in asking, so let's apply for both separately.
hello. My parents are flying back to the US from Rome this morning, but while they were waiting at the airport, their flight was canceled due to a mechanical issue and they will fly back tomorrow. They bought travel insurance before they left, so do they have to file a claim with both the airline and the travel insurance? Or do I have to choose between the airline and the insurance to file a claim.I parked at L.A. airport until today, will I get my money back tomorrow?
I think it probably depends on the terms of your travel insurance policy, because I think some travel insurance policies have a clause that says that it's only secondary coverage for expenses that the airline doesn't cover, so I think in terms of order, it's probably the airline first, and then the insurance, but I think you have to read the policy carefully.
Thank you, Milemoa.
I'm currently rebooked on a flight to the US on AA the next day because my flight from Venice to Madrid was delayed by 3 hours and a half. I understand the hotel and food, but is there any compensation for that 1500km less than 2hr delay? I know I missed the flight because the Ivory Coast flight didn't show up, and I have the email, but do I get an extra day of company vacation and do I get compensated for that?
I'm currently rebooked on a flight to the US on AA the next day because my flight from Venice to Madrid was delayed by 3 hours and a half. I understand the hotel and food, but is there any compensation for that 1500km less than 2hr delay? I know I missed the flight because the Ivory Coast flight didn't show up, and I have the email, but do I get an extra day of company vacation and do I get compensated for that? Oh... I have VCE to MAD (iberia) and MAD to DFW (AA) in one pnr, does that count as less than 1500km or more? I don't see anything about compensation on the Iberia website...please advise.
1. I don't know what caused the delay, but if it was within the airline's control, you should be able to claim compensation.
2. taking an extra day of company vacation, I don't know, my personal opinion is that it would be impossible to compensate, but I'm not sure.
Thank you so much for your quick response!
In the airline's email, the
We inform you that your flight IB3243/14OCT is delayed due to late inbound from Madrid. We will keep you informed same via.
On the delay form, which is handwritten and stamped with an official letter, it says VCE TO MADRID flight was delayed because the plane that was supposed to come to VENICE was late.
I asked other people and they said
It sounds like there was a technical issue that caused the flight to leave late in the first place, but Iviria didn't leave anything like that behind... It's better to claim once...The hotel is also too late and I'm tired of waiting over 2 hours to get a voucher from Madrid airport.
I'm in Italy right now and my Milan-London-USA flight in 3 days is canceled and BA has informed me that the London-USA flight has been canceled. They haven't informed me of a new schedule yet and I have to call them to find out, but I'm pretty much guaranteed to get another flight of my choice on the same day? Milan-London hasn't been canceled, but I'm guessing they'll have to cancel the Milan one to get me on another flight to the US...?
Regarding compensation, would it be compensated to fly a day earlier than the original schedule?
3) Similarly, EU 261 does not apply if a flight is canceled less than one week before departure and a new schedule is offered, and the proposed flight has a departure time no more than one hour before the original departure time and an arrival time no more than two hours after the original arrival time. ("They are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than one hour before the scheduled time of departure and to reach their final destination less than two hours after the scheduled time of arrival.")
Will a departure that is 1 hour earlier than the original schedule but arrives within 2 hours, or even earlier, be compensated?
First of all, I hope your trip went well, and I'll be sure to check back in with you with an update on your journey.
It's been active for 15 years! That's amazing!
Thank you so much for the great information. I'm sure my European friends are familiar with this, but this is the first time I've read it explained in detail.
We're glad you found this helpful.
hello . I am currently in Venice and yesterday my flight to Paris was canceled due to the strike. I am traveling with Ryanair and I was wondering if you could advise me what compensation I can get in my case?
My situation is
1. Your flight from Venice to Paris was canceled the day before.
2. I have a flight booked from Paris to Prague. (Ryanair)
3. switch to a flight from Venice to Prague tomorrow via Ryanair.
My question is
1.
In the email from Ryanair, it says that it covers accommodation, transportation, and food, but the standard is more than 2-3 hotels. But because it's Venice, water and hotel costs are expensive, and the price difference between the 3 hotels is severe, but when I contacted Ryanair, they said that they only cover reasonable prices, but when I asked the limit, they kept saying the same thing... In this case, can I legally stay in 2-3 hotels and be covered including food?
2. i also tried to apply for a refund for my flight from Paris to Prague and they said they can't confirm. can i get a refund for this too?
3. they said that they will never cover my stay in Paris, is this true?
4. can I claim compensation apart from accommodation etc?
Ryanair is really hard to contact and unfriendly.
It is my understanding that a cancellation due to an air traffic controller strike is not eligible for EU261 compensation as it is a force majeure event from the airline's perspective.
https://www.airhelp.com/en-gb/blog/airline-strike-not-an-extraordinary-circumstance-rules-ecj/
If Ryanair is doing this out of the goodness of their hearts, it seems best to make the most of it.
Hello, I'm writing to ask for help.
I used Turkish Airlines to go to Europe with my mom a few days ago and was delayed 4 hours and 50 minutes in Istanbul and left feedback on their site, but when I told them about the EU regulation, they kept saying they would compensate me with miles. I know I can get 600 euros compensation and they only want cash, so I told them not to try to trade, but they keep talking about miles... What should I do?
I don't think there's anything you can do but keep insisting or find an agency.
How are you?
I stumbled across this while searching for EU261 and I think it's great that this 2015 article has feedback so far.
I booked "Incheon - Helsinki-Helsinki-Tromsø (Norway) - Bergen (Norway) - Helsinki-Incheon" on Finnair GongHome for my honeymoon, but they gave me "Tromsø - Bergen" as wideroe instead of Finnair.
The problem is that the flight "Tromso-Bergen" wideroe is canceled on the night of departure and I got the cancellation email the night before but I was asleep and didn't notice,
I went to the airport early in the morning and found out about the cancellation at the boarding gate and was offered a replacement flight 6 and a half hours later.
1.Can I make a claim against Finnair based on EU261?
2.Is Norway something like Switzerland or Iceland mentioned in an earlier comment that is not an EU member state but is subject to EU261,
I'm leaving a comment to see if anyone knows.
I'll try to contact Finnair for compensation.
You can check out this article about applying for Wideroe.
https://forum.elliott.org/threads/eu-261.9675/
I recently traveled to Europe. The flight was scheduled like this: Rome - Lisbon - The flight departure time was at 8:00pm, but I received 3 delay messages, the last one at 11:05pm. We got this last delay message and arrived at the airport at 8:30pm after dinner in Rome and there was no one at the check-in booth until the time of departure... We bought another flight and arrived in Lisbon and asked them and they said that we are no-shows and we have to buy another ticket. How can we get compensated in this case? We emailed the airline again and they are not compensating us and they say that we are no-shows and we arrived 2 hours before the departure time and we are waiting.
What is the actual departure time for my Rome to Lisbon flight?
In the case of flights, sometimes even after notifying people that they've been delayed, they turn into on-time departures due to last-minute aircraft swaps, for example. This was probably one of those cases.
I recently took an AA flight from Venice to Philadelphia to Boston. After checking in at the Venice airport counter and heading to the lounge, I received a text that the flight had been delayed 3+ hours from the original departure time of 12:15PM to 3:50PM. The reason for the delay was that they were short a crew in Venice, so they had to get one from Rome to join them for departure.
Since it was clear that I was going to miss my original connection in Philly, I quickly chatted with AA in the lounge and managed to get a seat on the next flight, the last flight of the day, after entering the U.S. I took the delayed Venice-Phila flight and then changed to the Philly-Boston domestic flight to get home, which ended up being about five hours later than my original schedule due to the domestic change.
Now that I'm 3+ hours delayed in Europe, I'm going to make the EC261 claim through the AA website that I've been hearing about on message boards. I applied using the EU official website and was expecting 600 euros, but was told I would be compensated 300 euros? As I pasted below, it says "If the airline has offered you re-routing and you reach your final destination with a delay the compensation may be reduced by 50% as shown in the table below."
If I move to the next flight because I'm sure I'll miss my connection here anyway, does that count as re-routing and is the 300 euro compensation correct? I ask because I may be misunderstanding the definition of re-routing.
Let's ask them to check the time again.
I happened to read this while I was in the middle of filing an EU 261 compensation claim. I filed the claim for a BA domestic flight in the UK, and if there’s any progress, I’ll post a review with details on how to file the claim~
I hope you receive a good reward.