안녕하세요! 제목과 같이 UA 탐험가 카드가 또 1년이 되어서, 리텐션 보너스를 교묘히 요구하는 시큐어드 메세지를 보냈습니다. 그런데 다음과 같이 답변이 왔네요.

Thank you for contacting Chase regarding the United 
MileagePlus® credit card account. Please accept our 
apologies for the delay in responding to your message.

Regretfully, we are unable to offer incentives through the
secure message center to retain your business. Please 
contact one of our telephone representatives at your 
earliest convenience so that they may assist you in either
finding an account that might better fit your needs or 
offer other suggestions.

It has been my pleasure to assist you. If you have any 
further questions, please reply using the Secure Message 
Center.

Thank you,

Linda Lundelius
Customer Service Specialist 

1-800-436-7927

예전에는 SM으로 오퍼 받았는데 이제는 전화 하라네요 귀찮게 ㅎㅎ

왜 그럴까요 ?