힐똥 BRG desk 데스크의 깐순이 SS 언냐에게서 날라든 메일.  하두 여기저기 넣어놔서 당췌 뭐가 24시간 지났는지 기억도 못 하는데;;;  뭐 알아서들 내려주시네요. 요즘 언냐들 일 폭주하는가벼. 만쉐이 !   \- -/

* 오늘의 교훈: (이미 아시는 분도 있겠지만) 24시간 안에 답장 안 주면 BRG 적용해달라고 "공식적으로" 떼써도 된다?  - - 

Hello xxxx,

Thank you for submitting the Best Rates Guarantee claim for your upcoming stay at Conrad Cairo. In accordance with the Best Rate Guarantee policy, we were unable to respond to your request within 24 hours of the claim being submitted. I have lowered the rate on your reservation to $116.81 a night before taxes + deducted an additional $50.00 (in lieu of the $50.00 AX gift card). Your reservation is now confirmed at a rate of $66.81 a night plus taxes.An updated confirmation e-mail has been sent to you.

If any changes or modifications are made to this reservation this claim will be void. This includes but are not limited to changes to the number of adults, room type (excluding complimentary upgrades), check-in/out dates, and terms and conditions governing the room rate.

Should you require further assistance please reply to this e-mail. Please note that we attempt to answer all e-mails within 72 business hours. We realize that every guest has a choice when traveling and we thank you for making Hilton portfolio of hotels your choice.  We look forward to the opportunity to serve your future travel needs.

Thank you and have a great day!

Specialist            

Hilton Guest Assistance