아부지 방문 기념으로 Park Hyatt Abu Dhabi  BRG,  이번에 새로 문 연 Hyatt Regency Dubai Creek Heights BRG,  Park Hyatt Dubai BRG  모두 발라보았습니다.  

1) 모두 Amoma.com, non-refundable rate 이용했지만, 클레임 먼저 넣고,  승인 먼저 받고, 예약하는 것으로 해서 모두 (아부지 취향에 따라 고르실 수 있도록) cancelable/refundable rate 로 예약완료.   

2)  Park Hyatt Dubai BRG 의 경우 몇 시간 간격으로 클레임을 두 개 넣어봅니다. 둘 다  cancelable rate 로 승인되어 오는데 승인된 가격이 다릅니다. 당근 낮은 것으로 전화해서 예약 완료. 

한줄결론 :  BRG 도 결국 사람이 하는 일이라 주관적이고 유도리가 많아요. 

We are pleased to hear of your desire to stay with us and happy to be of assistance regarding your Best Rate Guarantee submission. I was able to validate your claim; however I was unable to find a reservation with Park Hyatt Dubai. We will happily apply the Best Rate Guarantee discount to your reservation if you book it within 24 hours on Hyatt.com and contact us with the reservation information. After your reservation is booked, please contact us directly at 800.323.7249 or 402.592.6465 between 6:00 a.m. - 2:00 a.m. CST to speak with one of our Guest Services Specialists. For quicker assistance, please reference Claim xxxxxx. The following are the details of your eligible Best Rate Guarantee claim.

Park Hyatt Dubai 
Arrival Date: xxxxx
Departure Date: 0xxxx
Number of guests: 2
Room Type: Standard Twin
Rates: 522 AED plus taxes and fees
Cancellation Policy: 2pm hotel time 24 hours prior to arrival

We look forward to welcoming you soon!

Best regards,

Jxxxx Mxxxx
RES Guest Services Specialist
Marion Reservation Center

900 Skyline Drive, Suite 100
Marion, Illinois

We are pleased to hear of your desire to stay with us and happy to be of assistance regarding your Best Rate Guarantee submission. I was able to validate your claim; however I was unable to find a reservation with Park Hyatt Dubai. We will happily apply the Best Rate Guarantee discount to your reservation if you book it within 24 hours on Hyatt.com and contact us with the reservation information. After your reservation is booked, please contact us directly at 800.323.7249 or 402.592.6465 between 6:00 a.m. - 2:00 a.m. CST to speak with one of our Guest Services Specialists. For quicker assistance, please reference Claim xxxxx. The following are the details of your eligible Best Rate Guarantee claim.

Park Hyatt Dubai 
Arrival Date:xxxxx
Departure Date: xxxx
Number of guests: 2 Adults
Room Type: Twin room
Rates: 471.60 AED
Cancellation Policy:24 HOURS PRIOR AT 2PM HTL TIME TO AVOID 1 NIGHT CHARGE

We look forward to welcoming you soon!

Best regards,

Sxxxx Bxxxx
RES Guest Services Specialist
Global Contact Center - Omaha

9805 Q Street
Omaha, Nebraska