Dear customer service representative:

I just learned that I was charged $65 annual fee.
I truly enjoy the SPG Amex credit card since I opened it last year.
However, I wonder if you can waive the annual fee for me as one of loyal customers. If so, I will be appreciated it so much.
If you are not able to do that or there seems no way for me to get that waiver benefit, can you please offer me 5,000 SPG point as a retention bonus?
Thanks so much for your attention to this matter.
I look forward to hearing from you soon.
Sincerely yours,
XXX

아래는 이에 대한 답장입니다.

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Good afternoon XXX,

I received your email regarding your Starwood Preferred Guest Card and I will be delighted to assist you!

We value your membership and I have credited your Starwood account with the 5,000 Bonus points. Please allow another 24-48 hours for the points to update on your account.

It's always a pleasure to assist you. We appreciate your Cardmembership since 2008 and we look forward to serving you in the future.

Sincerely,

XXX