저같으면 땡큐 할것같은데요 ^^; 엄청나게 좋은 호텔도 아니고 공항 호텔에서 1박이라면 포인트도 돌려받고 좋을것같습니다.
와.. 동반자가 있었으면 약간 짜증났을 수도 있는 일이지만, 이거 나홀로 여행할때 이런일 생기면 1박 득템 아닌가요? 유럽에서 호텔 1박 못해도 150불 인데말이죠!! 저는 룸업그레이드 보다 이런 꽁짜 1박이 더 좋아요! 룸업글같은경우 동반자만 신나고 좋아하고, 다음에 룸업글 안되면 원망스러운 눈빛을 쏴주고... 결국 내포인트 내돈인데 ㅠㅠ
포인트를 100% 돌려받으신걸로 토닥토닥 하심이 ^^...공짜로 일박이잖아요!
다이아몬드의 경우 $200 cash compensation이 있는데 골드한텐 없네요.
8.1.8. Relocation of members policy:
The following Standards apply to all members with guaranteed reservations who are relocated:
a. The hotel must coordinate complimentary accommodations at an equal or greater value local hotel.
b. The hotel must pay for the first night’s room and tax, plus one telephone call.
c. The hotel must offer and/or provide transportation to the alternate hotel and back, if necessary, at no cost to the member.
d. The hotel must complete the “Reservations Emergency Stay Credit” form online via Focus HHonors to provide the member proper Points & Miles, stay credit, and applicable bonuses for the eligible stay they would have consumed.
e. A Diamond VIP or Preferential Gold VIP member is the last guest to be relocated.
c. Relocation/Dishonored Diamond VIP reservations.
In addition to actions listed in Section 8.1.8. a. – c., the following actions must also be followed:
i. A Diamond VIP (and Preferential Gold VIP) member must be the last guest to be relocated. The hotel must follow the following Standards for all guests with guaranteed reservations who are “relocated”:
· Relocated guests must receive the best available accommodations if returning to the hotel on a multiple night stay after being relocated.
ii. For Diamond VIP members ONLY:
· This relocation and all pertinent information must be reported to Guest Assistance as soon as possible and no later than one hour after the actual relocation. If possible, communication should take place in advance of the relocation.
· An immediate inconvenience compensation of $200 cash must be paid to the member.
· The hotel’s General Manager or General Manager’s representative must immediately telephone the Diamond VIP member to apologize for failing to honor a reservation.
· The hotel must also provide the Diamond VIP member with Points & Miles credit for any nights the member was relocated. The hotel must pay the normal cost of the points and miles.
$200 !!!!!!!!!!! 아.. 다이아 끝나기전에 이거 받을일 생기면 좋겠네요.
매리엇은 심지어 실버한테도 9만포인트 + $200이에요.
If for some reason we’re unable to honor your reservation, we’ll pay for your accommodations that night at a nearby hotel and compensate you for the inconvenience. To be eligible, you must provide your Marriott Rewards membership number when making a reservation. Compensation varies by hotel brand.
Brand | Guest compensation*** |
|---|---|
JW Marriott®, Autograph Collections®, EDITION®, Renaissance® Hotels, Marriott® Hotel and Resorts, Gaylord Hotels, Delta Hotels® | - $200 USD - 90,000 points |
AC Hotels, Courtyard, SpringHill Suites, Residence Inn, Fairfield Inn & Suites, TownePlace Suites, Moxy Hotels, Protea Hotels | - $100 USD (Platinum members also receive 90,000 bonus points) |
The Ritz-Carlton | Platinum Members received - $200 USD - 140,000 points |
본문에는 10,000포인트고 댓글에는 100,000포인트네요.
만포인트든 십만포인트든 더 받게되신건 다행이네요. 아마 단체고객(두팀으로 쪼갤수 없는) 때문일 거 같아요.
여행 준비잘하세요.
흠... spg는 규정이 어케되는지 모르지만, 저는 과거에 쉐라톤 방이 오버북트되서 웨스틴 가서 자라고 하고 돈 안받은 적이 있습니다. 웨스틴 가니 뷰 좋은 쥬니어스위트 주길래 앗싸~하고 좋아했는데 사실 좀 짜증나긴했어요. 왜냐믄 제 돈이 아니고 reimburse받을거라서 별루 하루 숙박비 아끼는 게 혜택이 아니었고, 그보다는 그 때 방 구하기가 어려워서 웨스틴(1박)-쉐라톤(2박) 이렇게 예약해뒀는데 , 웨스틴 투숙 후 짐 끌고 힘들게 쉐라톤 갔더니 사람 많아서 30분 줄섰는데 그 후에 도루 웨스틴으로 가라고 해서요. 그래서 저의 동선은 웨스틴(1박)-괜히 호텔간 왕복 후 다시 웨스틴(1박)-그후 쉐라톤으로 컴백(1박) 이렇게 귀찮아졌다는... 지금 돌이켜보니 보상 요구하면 만포인트 받았을 거 같기도하네요 ㅎㅎ 뭐 얘기하면 될텐데 귀찮아서 안하는게 사실 참 많죠...
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