Dear Card Member,

We are currently in the process of transitioning from email to Live Chat in order to provide you with the same personalized and real-time interaction with a Customer Care Professional that was previously only available by phone. As a result, you may experience a temporary delay in our responses over email.

If you need immediate assistance, kindly call the number on the back of your Card.  You also have the option of requesting a ?Live Chat? via https://www.americanexpress.com/messagecenter

We appreciate your understanding.

Sincerely,                                                                                              
                                                                                              
Bankim Laishram                                                                
Email Servicing Team                                                         
American Express Interactive Services