안녕하세요 뉴저지 주민입니다.

3달 전 즈음에 여름 다 지나고 9월 Labor's day 지나 한가해 지면 가서 좀 쉬다 오자고 예약했던 Hyatt Ziva 2박 (무료숙박권) + Intercontinental 3박 (평소 30000pt/night, Hurricane season discount 50% = 15000pt/night으로 예약) 여행이었는데..

몇 주 전부터 불안한 기사들이 자꾸 괴롭히기 시작합니다.

하얏 General Manager에게 complimentary room upgrade랑 소소한 부탁들을 할 겸 장문의 이멜을 보냈습니다.

답변이 왔는데...

물론...

오라고 합니다...

가야죠^^;;

다음에 오하이오님의 후기 (https://www.milemoa.com/bbs/board/3111168) 와 좀 다른게 있다면 후기를 올려보도록 할게요^^

혹시 여행 계획이 있으신데 저희처럼 불안해 하시는 분들을 위해 혹시나.. 혹시나 조금의 위로가 될까 해서요

이멜 답장 전문입니다.

Hello Mr.

 

Due to the recent travel advisory sent out by the US State Department we feel impelled to share with you a clarification as it is important to point out the following:

• The travel alert was issued for the entire country and different criteria apply for each state; in the case of Quintana Roo, no travel restriction has been issued. The update is limited to warning about possible risks due to two factors: the supposed increase in the homicide rate for the 2016-2017 period and confrontations between criminal groups.

• The government of Quintana Roo, through the Department of Tourism, continues to work closely with the Federal Government and hand in hand with the General Consulate of the United States in Mexico, communicating the different measures taken by the government of Carlos Joaquin to ensure security in our state.

• The state government has always been open to dialogue with all sectors of the tourism industry, has provided documentation and technical support regarding the real facts and their implications, and is constantly working to guarantee the safety of tourists who visit Quintana Roo.

• Quintana Roo is not unaffected by what is happening in the rest of the world and is working to guarantee the success of the tourist industry in the destinations of the Mexican Caribbean and ensure their continued popularity. This success is due to a competitive productive sector that is united and able to react and face up to challenges that can arise

 

Following your questions, we have no data or any incidents related to Tourist at the destination, the only isolated event happened 30 minutes away from the Hotel Zone (down town) and the involved victims were related to the drug dealing and distribution.

 

As of today, Cancun destination has an accumulate of 92% occupancy, Cancun International Airport reported 20% more flights than last year and we can see an important incremental vertical Markets coming from over the World such as Brazilian, Korean, German, Canadian, Chilean, etc. this means that we are very proud and happy to contribute on the happiness of our visitors, investors and for sure our employees and our families that are very vigilant and very excited to be part of this success.

 

Now, regarding your kind request to be upgraded based on availability of unsold accommodation upon check-in, we would be glad to consider it according to bedding, children, etc. and we will do our best to make those three days memorable.

 

Please if you have any questions or additional comments please let us know. We look forward to seeing you and your family in two weeks.

 

Warmest regards,

 

 

ALEXANDRE DE BROUWER

General Manager

Gerente General

  

HYATT ZIVA CANCÚN

Blvd. Kukulcan, Manzana 51, Lote 9

Punta Cancun, S/N, Zona Hotelera

77504 Cancún, Quintana Roo

Mexico

Phone: + 52 (998) 848 7000

alexandre.debrouwer@hyatt.com

 

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