My name is XXX. I am glad you got in touch with us about your experience at the Crowne Plaza Brussels Airport.

I am sorry to learn about the inadequate conditions of your room specifically the damaged armchair rest and shower head which almost hurt you. IHG cares about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate you sharing your experience, and I am confident they will take appropriate steps so this doesn’t happen again.

We appreciate your loyalty to our program since 2011 and maintaining your Platinum Elite status as well and want your experiences with us to always be rewarding. That didn’t happen this time, and we’d like to try to make things right. To that end, I have issued 35,000 points to your IHG Rewards Club account which is equivalent to a 1-night stay at the said hotel. You should see this reflected in your account within 7-10 business days.

Thanks for allowing me the opportunity to address this for you. If you need anything else, just call or send us an e-mail at hi-guestrelations@ihg.com.

Hope to see you soon

 

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IHG 무료 숙박권도 털겸 벨기에 브리셀 공항 가까운 호텔에서 1 night stay 했습니다. 여기 생긴지 얼마 안돼서 깨끗하고 좋더라구요.

그런데 하필 제방 office armchair 팔걸이가 떨어져 나간 것 하고 샤워기가 고장나서 정중하게(?) 써서 이멜 했습니다.

7-14일 걸릴 거라고 했는데 연락이 왔네요. 35,000 points 넣어 줄거라고...헐

답장에 보니 2011년 부터 유지한 것을 처 준것 같네요.

이걸 보니 그냥 IHG 카드 유지해야 할 거 같습니다. 

 

그리고 또 하나, 생각난김에..

이번 여행에 아시아나 4만 사용해서(유류 할증료 $250) 터키 항공 비지니스 사용했는데

여 승무원이 제 옷에 음료를 확 부어서 속옷이고 머고 다 물들어 졸지에 화장실에서 나신으로 찬 공기를 쐬는 신선한 경험을 하였습니다 ㅋ

마찬가지로 정신적 위자료(?)를 정중히 요청했는데 이게 통할른지

과연 터키 항공은 어떻게 나오나 봐야겠네요.