작년에 제가 난생 처음 IHG카드를 만들고 IHG 사이트에 회원으로 가입할 때 겪었던 황당 경험담을 공유할까 합니다.
Chase에서 IHG카드를 신청해서 카드를 받았을 때 IHG 회원번호가 카드에 적혀있지 않더군요. 그 상태로 IHG 사이트에 멤버로 가입하면 이중으로 멤버쉽번호가 부여되지 않을까 걱정되어서 Chase에 전화해서 IHG 멤버쉽 번호를 부여받았고, 그 번호로 IHG 사이트에 가서 멤버등록을 시도했습니다.
문제는 IHG 사이트에 가서 account를 만들려고 하자 PIN이 이미 등록되어 있다고 메세지가 뜨더군요. 어라? 나 처음 등록하는 건데...
그래서 이번에는 IHG에 전화를 해서 상황을 설명하니 이메일로 PIN을 보내주었고, 그 PIN으로 정상적으로 로그인을 할 수 있었습니다. "그런데 왜 이미 등록이 되어 있지?"라고 생각하면서요.
우선 PIN부터 변경을 했습니다. 그리고 제 개인정보를 확인했습니다. 제 인적사항이 그대로 잘 기록되어 있었습니다.
이번엔 Payment Card 정보를 확인합니다.
잉?!? 제 오늘 받은 IHG 카드번호하고 다르네요? 뭐야 이거라고 생각하면서 IHG와 채팅을 시작했습니다.
아래에 제 채팅내역을 공유합니다. 초반부 상황설명은 생략했습니다.
나: 10:47
The bigger problem is that, in Payment Information section, there is already a credit card info which doesn't match with the credit card I received yesterday.
Camille V.: 10:48
Okay. On the Payment Information section that you are referring to, is it the IHG website or the credit card website?
나: 10:48
Yes.
나: 10:49
Whose card number is this Mastercard ending in 1939?
나: 10:50
in IHG website.
나: 10:50
I'm looking at IHG website-> Personal Information -> Payment Information section.
Camille V.: 10:50
Okay. I will remove this card from your account. But I highly suggest that you contact the credit card directly to make sure that the card number that you have is the same as what they have on your file.
나: 10:51
Don't just remove it.
Camille V.: 10:51
Sure. I will not.
나: 10:51
My card number and what is shown on Chase site matches.
나: 10:52
I would like an explanation on why this is happening.
나: 10:53
If someone else's credit card number was registered in my account, same thing can happen to my credit chard.
Camille V.: 10:53
Wave님, the information you have on Chase site might differ from the information on the IHG website.
Camille V.: 10:53
It shows that this credit card was used when you made a reservation with us in the year 2016.
나: 10:54
Now, that is a serious concern.
나: 10:54
It seems like credit card ending in 1939 belongs to someone else.
Camille V.: 10:55
This means that you were a member since the year 2016.
나: 10:55
No.. I never was a member in IHG.
나: 10:55
Could that be the membership number I was assigned is re-used?
Camille V.: 10:57
This was your membership number since 2016. Chase attached your credit card information since they were able to pull this account using your information. I can also see that your stays on March 2016 which happened in Springdale, Utah.
나: 10:59
Can you tell me which month it was?
Camille V.: 10:59
I can also see that your stays on March 2016 which happened in Springdale, Utah.
Camille V.: 11:00
Are you still there?
나: 11:01
yes
Camille V.: 11:01
Thanks for responding.
나: 11:01
I didn't travel to Utah at that timeframe.
Camille V.: 11:02
Okay.
나: 11:03
The last time I traveled to near that place was Yellowstone on 2013.
Camille V.: 11:04
Wave님, please let me know if you wish to get a new account and I'd be glad to request that.
나: 11:04
Yes please. I would like to get a fresh new account.
나: 11:05
It looks like either IHG or CHASE mixed up with someone else's account with me.
Camille V.: 11:06
Okay. Your new membership number is xxxxxxxxxxx. I sent your new PIN through your email. The PIN comes on a separate email. Please check your Spam or Junk Mails in case you don't see it in your Inbox.
Camille V.: 11:07
Please note that I have to request for your credit card to be attached to the new account. I will send you an email once the credit card attachment to the new account has been processed.
나: 11:07
ok.
Camille V.: 11:08
Thanks! Do you have any questions with your account?
나: 11:08
I plan to contact Chase on this matter too.
Camille V.: 11:08
Thank you and I apologize for the inconvenience.
나: 11:08
This is very serious concern.
나: 11:09
If this happened to me, this can happen to anyone else.
나: 11:10
I wonder if this has to do with many members have their points stolen by someone else.
Camille V.: 11:10
No points were stolen. But thank you for raising this to us.
나: 11:10
I heard a lot of people's account got hacked and their contact info changed...
Camille V.: 11:10
We will send you an email once this has been processed. For the meantime do you have any questions?
나: 11:10
no. THanks.
Camille V.: 11:11
Thank you also for contacting us regarding your account. Have a good one, Wave님!
Camille V. has left the session. 11:11
나 has left the session. 11:11
Chat was finished 11:11
제 생각에는 제가 처음 Chase를 통해서 받은 IHG 멤버쉽 번호가 새로운 번호가 아니라 기존 멤버쉽 번호를 리사이클링하거나 실수로 남의 번호를 제게 부여한게 아닌가 의심이 되네요. 리사이클링 했다고 해도 모든 정보가 초기화 되지 않고 남의 카드번호 정보가 그대로 남겨져 있는 것도 이해가 안되고요. 그래서 저는 IHG사이트에 Payment Card 정보를 입력해 놓지 않고, 호텔 부킹을 할 때 일일히 카드정보를 입력하고 있습니다.
여기 마모 사이트에서 간혹 IHG 계정이 털리셨다는 글들을 봐았는데, 이런 IHG/Chase의 심각한 발전산과 연관이 있지 않을까 하는 생각에 이글을 올렸습니다.