AMEX 골드 1년 동안 삼만불 못채워서 10,000포인트 못 받는 줄 알고 SM 보내니까 아래 같이 답변 오고 바로 적용 됬어요~^^

I can understand your concern.

I have reviewed your card account and discussed your concern with my manager. Considering the excellent payment history and the way you managed your card account, we have issued 10,000 points to your card account.