(12/26 update) Amex Hilton Aspire Resort Credit 다시 청구됐네요ㅠ

(12/26 update)

 

Credit for Amex error란 항목으로 -$280.09 돌려받았습니다.

댓글주신 cashback님 덕분에 알았네요.

원 금액보다 더 들어온 것은 cashback님 말씀대로 이자 같습니다.

(전 근데 중간에 $26.42 받았었는데, 그거 안 빼고 준 거 같은 느낌이...)

 

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(9/5 update)

 

Dispute 완료되었다고 메일을 받았고,

확인해 보니,

차액인 $26.42가 Adjust 된 것을 계정에서 확인했습니다.

 

전체 $276.42가 아닌 Resort Credit $250를 제외한 부분이 들어온 것으로 보아

Resort credit은 다시 recovered 됐다고 판단하여,

해당 내용을 chat으로 물었고,

이후 resort에서 소비하면

다시 resort credit을 받을 수 있을 것이라고 컨펌 받았습니다.

 

리조트를 가야겠네요 ㅠ

 

(8/28 update)

 

메시지/이메일로 업데이트 해주었습니다.

전문은 아래와 같습니다.

 

 

Dear 느끼부엉,

 

We're writing to give you an update about your inquiry regarding a charge from Hilton Resort Credit on your account listed above. We removed the $276.42 under review from your account during our investigation.

 

 

We would like to advise you of the status of your claim regarding the promotional offer.

 

Please be advised that we have forwarded your request to the concerned department. They will get back to you regarding this matter.

 

We thank you for your commitment and loyalty towards American Express and value your contribution in enhancing the brand value of American Express. It is a pleasure to be of service to you twenty-four hours a day, every day of the year.

 

 

As a result, we reapplied the amount under review to your account. You can expect to see this change on an upcoming statement.

 

Thank you for your Card Membership.

 

Sincerely,

 

American Express Customer Care

 

(8/10 update)

Statement 발급되었고,

그대로 금액 변경없이 $276.42로 찍혀 있어서,

다시 chat 상담하였고, 상담원이 dispute 해준다고 해서 일단 알겠다고 했습니다.

나중에 어찌 처리될 지는 모르겠네요...

 

chat 전문입니다.

 

부엉 - Hi, I wonder if you can check the previous chat logs. I inquired about my recent transaction in Hilton Aspire Card, and the consultant told me that it can be handled after the statement is issued.

Amex - Hi 부엉! I see the reason you are chatting with us. Can you help me with the date of chat you want me to refer?

부엉 - It was Aug 1st

Amex - 31-Jul-2019

Aug

$276.42

Hilton Resort Credit

Is this the charge you are referring to? 

부엉 - Yes that's correct

Amex - Okay got it

부엉 - The statement has been issued, and it is still $276.42, not modified to $250.

And I also wonder if the resort credit is restored back.

Amex - No worries let me check it here

부엉 - Thanks

Amex - I am checking it please stay connected

부엉 - Sure :) Take your time

Amex - Thanks :)

I appreciate your time and patience. 

In taking a look in the account I see that its a debit that is been charge by Hilton on the account.

부엉 - OK..

Amex - Though the name suggests a credit but its a debit in the account by Hilton

부엉 - The property name is Waldorf Astoria Boca Raton Resort, and I booked the place before, but canceled it.

Why is the $276.42 additionally charged then?

Amex - Yes, let me dispute the charge accordingly then to get it rectified.

부엉 - OK.

 

이후엔 dispute 처리 과정이 있었습니다.

 

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숙박 없이 캔슬로 타먹었던 Aspire Resort Credit이 청구됐습니다.

숙박 없이 $250 Aspire Resort Credit 받기 - https://www.milemoa.com/bbs/board/6016566

를 통해 타먹었던 Credit이었고,

8월부터 해당 방법이 막힌다는 소식은 들었었지만,

이미 타먹은 거 롤백할 줄은 몰랐네요 ㅠ

 

기존 타먹었던 transaction history는

Jun 8 - 호텔 디파짓 $366.18

Jun 21 - Hilton Resort Credit -$250

Jun 24 - 호텔 캔슬 -$366.18

이었는데요.

 

어제 (Jul 31) 날짜로 청구되었습니다.

핸드폰 앱으로 보면 Hilton Resort Credit 이라는 항목으로

PC 상에서 보면 호텔이름으로 $276.42가 청구되었습니다.

처음에는 앱으로 봤기 때문에 저게 왜 청구됐나 싶어서 고민하다가,

PC로 보니 예약-취소했던 호텔 이름이 뜨는 걸 보고 크레딧 롤백되어 청구된 것을 깨달았습니다.

 

확인을 위해 Amex와 chat도 하였습니다. (원문 아래 참조)

요약하면 크레딧 롤백된 거 맞고, 금액 이상한 건 다음 스테이트먼트 이후에도 그대로인 걸 확인하고 다시 chat해야 adjust 해줄 것 같았습니다.

 

부엉 - Hi, I found that $276.42 has been charged to my Hilton aspire card from '호텔이름' yesterday. But I haven't made this purchase.

아멕스 - I see your chat reason, let me quickly check your account 

부엉 - Yes, thank you

아멕스 - Thank you for your patience. This transaction is showing as a debit adjustment for Hilton Resort Credit. Just to check, have you cancelled your Hilton purchase for which you have previously received Hilton credit of $250?

부엉 - Yes I have. So, if the amount was $250, then I would understand it. But it's $276.42, why the amount is different?

아멕스 - So, this looks to be an adjustment for the previous cancellation, however since the amount should be $250.00 and not $276.42, it should get adjusted. Right now the charge is unbilled, I would request you to let your statement get generated for the adjustments to apply. 

부엉 - Which means, I need to wait for the next statement, and then it will be adjusted?

아멕스 - That's correct, right now the charges is unbilled (Not billed and you are not liable for any payment) 

부엉 - OK I will wait for it, and if there's no adjustment after the statement, I will chat again

아멕스 - It should get adjusted to show exact debit amount, however in case you do not see the adjustment in next bill,  you can chat back with us any time 

부엉 - Would you confirm that the $250 resort benefit recovered to my account, so that I can use it later?

아멕스 - Right now the adjustments are not processed completely, so the credit has not recovered 

부엉 - So the benefit will be recovered after the adjustment, right?

아멕스 - Ideally it should 

As per the benefit, uring each year of Card Membership, Card Members are eligible to receive statement credits of up to $250 in total on their Hilton Honors American Express Aspire Card Account for any eligible purchases with their Card made directly at a participating Resorts in the Hilton portfolio. A statement credit will automatically be applied to the account approximately 8-12 weeks after the Hilton Resort charges are posted. Card Members should reference hilton.com/resorts for the list of participating Hilton Resorts.

부엉 - OK. Thanks, I will get back after the next statement. :)

 

하아 미리 쓴 건 괜찮을 줄 알았는데, 아쉽네요...ㅠㅠ

6,7월쯤 취소신공 쓰신 분들은 한 번 확인해 보시길....