IHG BRG 성공

돌아온지 얼마 되었다고 저도 벌써 엉덩이가 들썩들썩해서 ... 

주말에 Old Jaffa 에서 바다보면서 차도 마시고, 해변가서 조깅도 해야지 하고 찾아봤더니 바로 4-5주일 전이라 그런지 BRG 가격이 너무 쉽게, 바로 눈앞에 튀어나오더라구요. 

아래 웹싸이트:  www.amoma.com   www.getaroom.com

그래서 A 크라운 플라자,  B 크라운 플라자  두 호텔이 도시도 다르고 해서 (기차로 1시간 거리) 캔슬레이션 폴리시 이런 거만 고려하고,  IHG BRG 룰 두개 동시에 넣었는데요.  

다음날 첫번쨰 메일은 A 호텔 것 승인되었다고 하나 오더니, B  호텔에 관한 두번째 메일은 좀 무시무시한 이런 메일이 오네요. 마지막 문단은 왠지 거의 threatening 수준 아닌가요?  -_-;;

하튼 잠시 "더블 클레임"으로 두개 다 취소된건가 멘붕이 왔다가 재차 확인해 보니, 첫번째 것만 Honor 해서, Free night  (약 $250 불 세이브) 해준답니다. 

Dear .xxx 

Thank you for contacting our office regarding the Best Price Guarantee in reference to rates at the Crowne Plaza xxx. We appreciate the opportunity to assist you with this matter.

Our records show that a free night was awarded for reservation with confirmation ...... This reservation has your name listed as the primary guest. At the same time, please be informed that the intention of the program is to provide only one free night per stay and for connecting reservations made by the guest or his household members at IHG hotels within 50 miles of each other.

Moreover, please be reminded that guests must book a room with the lowest available price on any IHG website for any IHG branded hotel using the “Best Available Rate Search.” When you search for a room on an IHG Web site and specify “Best Available” as your price preference, you will be presented with a variety of price types (e.g. Best Flexible, Advance Purchase). These are the best hotel room prices available currently that meet your search criteria.

To sum it up, if you find a lower room price that also has a lower total room cost (including taxes and fees) for a one-night stay, or a lower average nightly room price that also has a lower average total room cost (including taxes and fees) for a multi-night stay, on a non-IHG website within 24 hours after booking on an IHG websites for the same stay, we’ll provide you with the first night’s room price at the IHG hotel free and match the lower average nightly room price found for your entire stay. The award of a free night for a valid claim is limited to one free night per guest per stay and for connecting reservations made by guest’s household members for hotels within fifty miles of each other.

IHG reserves the right to cancel a previously awarded free night and to cancel the lower prices for the rest of the nights of a multi-night reservation if it is found that a customer has violated or circumvented the Best Price Guarantee Terms & Conditions. Resale of rooms eligible for the Best Price Guarantee is strictly prohibited. In the event IHG believes that a room eligible for the Best Price Guarantee has been resold, or the Best Price Guarantee is otherwise being intentionally abused or manipulated to circumvent its intent, we reserve the right to cancel the previously-awarded free room night and to cancel the lower prices for the rest of the nights of a multi-night reservation, and to reject future Best Price Guarantee claims from any persons who participated in such actions.

We encourage you to learn about our guarantee and view our Terms & Conditions. If you have any questions or concerns please feel free to contact us again.